Shift Manager

Five Guys; Waltham Cross; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant team at a leading burger restaurant where you'll play a crucial role in delivering exceptional food and service. As a Shift Manager, you'll lead by example, ensuring every customer leaves delighted while fostering a fun and positive work environment. With a focus on quality and teamwork, you'll help maintain the restaurant's commitment to excellence. This is more than just a job; it's a chance to build a rewarding career with development opportunities and a supportive team. If you're passionate about great food and fantastic service, this role is perfect for you.

Benefits

Achievable bonus scheme

Secret Shopper bonus

Paid holidays

Free meals during shifts

Life assurance

Employee discount program

Wellbeing support

Enhanced Maternity & Paternity Leave

Pension scheme

Development opportunities

Qualifications

• Enthusiastic about delivering perfect burgers and fries.
• Hands-on leadership with a focus on customer satisfaction.

Responsibilities

• Manage crew and ensure quality control during shifts.
• Support the General Manager in operational excellence.

Skills

Customer Service Excellence

Team Leadership

Quality Control

Education

High School Diploma

Tools

Wagestream

Job description

Shift Manager Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. Since our family business began in 1986, we've maintained our 'perfect and serve' philosophy. We are a family-oriented, enthusiastic, competitive team that gets things done, whatever the challenge.

REWARDS

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to GBP2,000
• Long service Love2Shop voucher reward - 5 years GBP500, 10 years GBP1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries, and shakes while on shift
• Life assurance
• Access to Wagestream, a financial wellbeing app with flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow your career with us
• Enhanced Maternity & Paternity Leave
• Pension scheme

YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
• Leading from the front and being hands-on with people
• Customer service excellence

WHAT YOU'LL BE DOING

• Managing Crew & Quality Control
• Supporting the General Manager in delivering perfect burgers and fries
• Providing an exceptional experience for your team and creating a fun, positive working environment
• Ensuring every customer is delighted with their order and experience, addressing complaints promptly and honestly
• Ensuring smooth shift operations aligned with our values
• Leading by example, working hands-on on the line and in the dining area

INCREDIBLE CAREERS WITH FIVE GUYS

• If ambitious, we provide support and tools to build a career with us
• Next step: Assistant Manager
• More than a job — a career opportunity!