Shift Manager

FAQs; Sevington; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Promotions from within

Training programs

Recognition culture

Free meals

Flexible schedules

Vacation pay

Pension contributions

Career development

Sustainability initiatives

Job summary

Taco Bell Ashford is seeking a proactive Shift Manager to lead our team on a fast-paced shift, driving guest satisfaction and brand standards. You’ll coach Team Members, manage daily operations, handle complaints, and partner with the GM to improve profits and service quality.

With 1 year in hospitality or retail and some leadership experience, you will ensure food safety, staffing, and cash control while promoting Taco Bell’s culture and values.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years old.
• Accessibility to dependable transportation.
• Excellent communication skills, management/leadership and organisational skills.
• Attendance and punctuality.
• Promotes and champions Taco Bell's culture and values.

Responsibilities

• Execute the MIC (Manager in Charge) Routine to ensure customer needs are met.
• Oversee Team Members' Shift Excellence tasks and maintain clean appearance.
• Ensure food safety, quality, and order accuracy.
• Resolve customer complaints quickly and maintain positive relations.
• Provide regular feedback to the GM on Team Member performance.
• Assist with training and screening Team Members.
• Support Profit & Loss management through cash control, inventory, and labour management.
• Oversee product preparation, rotation, and holding times.
• Assist with facility maintenance and health and safety standards.

Skills

Leadership

Customer service

Communication

Cash handling

Time management

Problem solving

Job description

Location:

Ashford Waterbrooke Park, Waterbrooke Avenue, Ashford, TN240GB

About the Job:

As a Shift Manager, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritising customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labour.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labour policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organisational skills
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

We offer the following :

• Competitive Pay
• A commitment to promote from within
• Training and mentorship programs
• Reward and recognition culture
• Free meals
• Flexible schedules- day, night, evening, and late night shifts
• Vacation pay and additional Paid Time Off
• Pension Contribution
• Career advancement and professional development opportunities
• Mas Earth! Commitment to a sustainable future.
• At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.

We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.