Shift Manager

FAQs; Dumfries; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Training & mentorship

Free meals

Flexible schedules

Vacation pay

Job summary

Taco Bell in Dumfries is seeking a capable Shift Manager to lead shifts, coach the team, and uphold our high guest-satisfaction standards.

You will drive day-to-day operations, ensure food safety and order accuracy, handle customer inquiries, and work with the GM on performance feedback and scheduling. This role rewards leadership with growth opportunities and a supportive team culture.

Qualifications

• 1 year of restaurant/retail experience required.
• 3 months shift lead experience preferred.
• Must be at least 18 years old and able to work legally in the UK.
• Good communication, attendance, and punctuality are essential.

Responsibilities

• Lead shifts with energy and ensure Taco Bell standards.
• Coach and develop Team Members and provide regular feedback.
• Oversee food safety, quality, and order accuracy.
• Resolve customer concerns and maintain positive guest relations.

Skills

Leadership

Communication

Cash handling

Customer service

Teamwork

Job description

About the Job:As a Shift Manager, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day: Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritising customer needs.Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the GM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the GM to achieve resolution.Assist the GM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labour.Oversee proper product preparation, rotation, portioning, cooking, and holding times.Assist the GM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory, and labour policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organisational skillsAttendance and Punctuality a mustOperating of cash register as needed and making change for other cashiersBasic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions Taco Bell’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion, and belongingEnsures teammates and customers enjoy a positive experienceWe offer the following :Competitive PayA commitment to promote from withinTraining and mentorship programsReward and recognition cultureFree mealsFlexible schedules- day, night, evening, and late night shiftsVacation pay and additional Paid Time OffPension ContributionCareer advancement and professional development opportunitiesMas Earth! Commitment to a sustainable future.At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.