Shift Manager

Five Guys; Royal Leamington Spa; On-site; GBP 24,000 - 28,000; Full time

Job summary

Five Guys is seeking energetic Shift Managers to uphold high standards in restaurant operations. In this role, you will lead a team, ensuring every shift runs smoothly while delivering exceptional customer experiences. With development opportunities and numerous perks, your career can grow from this exciting position.

Benefits

Achievable bonus scheme worth up to 10% of annual salary

Free burgers, fries, and shakes while on shift

Accessor to financial wellbeing app Wagestream

Enhanced Maternity & Paternity Leave

Employee discount program

Development opportunities to grow a career

Qualifications

• Experienced in leadership roles, particularly in fast-paced environments.
• Passionate about delivering high-quality food and service.
• Ability to handle customer complaints effectively.

Responsibilities

• Support the General Manager in ensuring the quality of food and customer service.
• Lead and manage shifts effectively while engaging with the team and customers.
• Address complaints and maintain a positive working environment.

Skills

Leadership

Coaching

Customer Service

Job description

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In every restaurant, you’ll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.

Our Shift Managers are there to demonstrate leadership, coaching, and direction to the team, bringing our values to life for their team and our customers.

REWARDS

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2
• Long service Love2Shop voucher reward - 5 years £X, 10 years £Y
• Free burgers, fries, and shakes while on shift
• Life assurance
• All employees get access to Wagestream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.

OTHER AWESOME PERKS

• Days out and social events
• Team competitions – “Fry Cup” and “Olympics”
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave

AS A SHIFT MANAGER YOU’LL BE

• Responsible for Crew & Quality Control
• Supporting the General Manager in the delivery of perfect burgers and fries while providing an “above & beyond” experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun!
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
• You will be expected to lead from the front, working hands-on most of the time, on the line and in the dining area

AS A SHIFT MANAGER YOU’LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done, and Integrity
• People - Leading from the front and being hands-on

INCREDIBLE CAREERS WITH FIVE GUYS

• If you are ambitious and want to grow, we can provide you with support and the right tools to build a career with us
• Your next step would be an Assistant Manager
• Five Guys isn’t just a job – it can be a career!