Shift Manager

Greggs Plc; Prudhoe; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join Greggs as a Shift Manager and play a vital role in delivering exceptional customer service. You'll supervise the shop when the manager isn't around, inspire your team, and ensure customers have a brilliant experience, whether in-store or online. Enjoy a competitive salary, various benefits, and a supportive culture that values diversity.

Benefits

Colleague discount up to 50%

Free hot drinks during shifts

Paid breaks

Share in company profits

Health and Wellbeing App

Growing holiday entitlement

Pension scheme with employer matching

Employee assistance app and helpline

Long service awards

Saving and discount opportunities

Qualifications

• Reliable with natural leadership abilities.
• Passionate about delivering exceptional customer service.
• Experience in a customer-focused environment preferred.

Responsibilities

• Inspire and lead the team to deliver excellent results.
• Serve customers in a fast and friendly manner.
• Maintain health and safety standards in the shop.

Skills

Leadership

Customer Service

Team Management

Job description

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.

As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us — whether they order in store or online.

While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver excellent results and maintain high standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our popular products, including making sandwiches and managing ovens
• Ensure our displays are fully stocked at all times, with plenty of choices for our customers
• Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing remote GP and physiotherapy services
• Holiday entitlement that grows as your career progresses with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to support your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure, and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You’ll also be supportive of an inclusive culture — recognizing and valuing that diversity is a strength.

If you have previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture — how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences, or beliefs, we want all our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.