Shift Manager

DPD Group; Preston; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading delivery company as a Shift Manager, where you'll oversee operations in a fast-paced environment. This role involves managing sorting, dispatch, and customer experience to achieve high service levels. With a focus on operational excellence and team management, you'll find opportunities for career growth and a competitive salary.

Benefits

Holiday trading

Enhanced maternity/paternity leave

Free life assurance

Onsite parking

Health kiosks

Retail discounts

Milestone days

Support for eye care

Qualifications

• Proven experience in a fast-paced operation.
• Strong people management skills required.
• High standards of integrity aligned with company values.

Responsibilities

• Achieve operational and customer service objectives.
• Oversee parcel sorting, dispatch, and collection operations.
• Manage compliance with health & safety procedures.

Skills

People management

Communication

Decision-making

Resilience

Data analysis

Job description

Join us on our journey to become the UK’s most sustainable delivery company while ensuring our customers receive a world-class service. You will work in a busy, fast-paced environment within a company with a turnover of nearly £2 billion. We offer great benefits and numerous opportunities for career progression.

DPD is committed to creating an open, ethical, inclusive, and socially responsible environment. Along with job security, you will receive the tools needed to succeed, a competitive salary, and fantastic benefits from day one, including never working on your birthday again!

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

Purpose of the Position

To achieve operational, compliance, financial, customer service, and HR objectives through effective management of employees, maintaining company standards, and adhering to ISO procedures. The 'Shift Manager' role is divided into five focus areas: Sortation, Dispatch, Customer Experience, Collection Experience, and PM Operation. Each manager will have specific responsibilities but may be required to support other areas as needed. All Shift Managers should be capable of performing duties across all focus areas.

Key Tasks & Responsibilities

Sortation Manager

• Ensure accurate parcel scanning and manage Goods Out of House (GOH) daily.
• Oversee unloading operations to meet throughput and efficiency targets.
• Utilize and ensure effective use of all IT systems related to sorting.
• Meet productivity, security, and safety standards.
• Conduct staff training and ensure compliance with health & safety procedures.

Dispatch Manager

• Plan routes to meet service targets and manage parcel presentation and security.
• Optimize dispatch productivity and IT system usage.
• Ensure brand and health & safety compliance.

Customer Experience Manager

• Manage on-road service performance and customer contact reduction initiatives.
• Handle escalations and complaints effectively.
• Lead staff training and promote safety standards.

Collection Experience Manager

• Oversee collection operations, ensuring targets are met.
• Manage customer engagement and depot/CRM communication.
• Plan for volume fluctuations and safety protocols.

PM Manager

• Plan staffing and manage productivity targets.
• Ensure accurate processing of parcels and vehicle management.
• Lead health & safety initiatives and operational training.

Qualifications

Proven experience in a fast-paced operation with people management skills, ideally within a transport environment. Strong communication, decision-making, resilience, and data analysis skills are essential. High standards of integrity and alignment with DPD values are required.

Additional Information

Benefits include:

• Holiday trading, enhanced maternity/paternity leave, free life assurance, onsite parking, health kiosks, retail discounts, milestone days, and support for eye care.

Joining DPD offers stability and career growth opportunities. We value talent development and internal promotion. If you share our values and aim to deliver excellent service, apply today.