Shift Manager

TN United Kingdom; Porthcawl; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Shift Manager to enhance customer satisfaction and lead a dedicated team. In this dynamic role, you'll oversee shop operations, ensuring a brilliant customer experience across various channels including in-shop and online orders. Your leadership will inspire the team to maintain high standards while preparing products and managing displays. With a focus on inclusivity and exceptional service, this position offers competitive pay, generous discounts, and a supportive work environment. Join a fun-loving team that values diversity and encourages personal growth.

Benefits

Colleague discount of up to 50%

Free hot drinks during shifts

Paid breaks

10% profit sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with employer match

Employee assistance app and helpline

Long service awards

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Reliable and passionate about delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers efficiently and courteously.

Skills

Customer Service

Leadership

Team Motivation

Product Preparation

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customer satisfaction. As part of the management team, you'll be responsible for overseeing the shop when the Manager isn't present. You'll motivate and engage the team, ensuring they have what they need to excel. We serve customers across various channels: in-shop, delivery, Click+Collect, and drive-thru. Your role will be to ensure customers have a brilliant experience, whether they order in-store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards
2. Lead by example and serve customers efficiently and courteously
3. Prepare products, including making sandwiches and managing ovens
4. Ensure displays are well-stocked and appealing
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Growing holiday entitlement as your career progresses
• Colleague share plans for investing and saving
• Pension scheme with up to 7% employer match
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You should be reliable, demonstrate natural leadership, and have a passion for delivering exceptional customer service. Supporting an inclusive culture that values diversity is important. If you have previous supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you.

About us

At Greggs, we love what we do and have fun! Our culture is about how we behave and support each other. Everyone is welcome, regardless of background, preferences, or beliefs. We want all colleagues to feel welcome and authentic at work. You can learn more about us here.