Shift Manager

Greggs; Plymouth; On-site; GBP 24,000 - 30,000; Full time

Job summary

Greggs is looking for a Shift Manager to oversee shop operations and customer satisfaction while motivating the team. You will be responsible for ensuring high standards, serving customers efficiently, and maintaining a positive work environment. The role requires previous supervisory experience and a passion for customer service, and promises competitive pay and an inclusive culture.

Benefits

Competitive pay, paid weekly

Colleague discount of up to 50% on products

Free hot drinks during your shift

Paid breaks

Sharing 10% of profits with colleagues

Health and Wellbeing App

Growing holiday entitlement

Pension scheme with employer match

Confidential employee assistance app

Long service awards

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Reliable and able to demonstrate natural leadership.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers efficiently and courteously.
• Maintain a clean, tidy, and presentable shop environment.

Skills

Leadership

Customer Service

Team Motivation

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customer satisfaction. As part of the management team, you will be responsible for overseeing the shop in the absence of the Manager. You will motivate and engage the team, ensuring they have everything needed to excel. We serve customers through various channels: in-shop, delivery, Click+Collect, and drive-thru. Your role will be to ensure customers have a brilliant experience whether they order in-store or online. Typical shift responsibilities include:

1. Inspiring the team to deliver excellent results and maintain high standards
2. Leading by example and serving customers efficiently and courteously
3. Preparing products, including sandwiches and managing ovens
4. Ensuring displays are fully stocked with a variety of options
5. Maintaining a clean, tidy, and presentable shop environment

What we can offer you

• Competitive pay, paid weekly
• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Growing holiday entitlement as your career progresses
• Colleague share plans for investing and saving
• Pension scheme with up to 7% employer match
• Confidential employee assistance app and helpline
• Long service awards for career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You should be reliable, demonstrate natural leadership, and have a passion for delivering exceptional customer service. Supporting an inclusive culture that values diversity is important. If you have previous supervisory experience in a customer-focused environment and meet the role's availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and enjoy having fun! Our culture is built on how we behave and support each other. Everyone is welcome, regardless of background, preferences, or beliefs. Learn more about us on our website.

Please note: If you are not a passport holder of the country where the vacancy is located, you might need a work permit. For more information, check our Blog.

Do not provide bank or payment details when applying. Applications should be made via the 'Apply now' button. Created on 25/06/2025 by TN United Kingdom.