Shift Manager

DHL Germany; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company in Norwich is seeking a Shift Supervisor to oversee depot operations, manage transport activities, and ensure adherence to health and safety standards. The ideal candidate will possess strong communication and process management skills, along with a good understanding of resource management. This permanent position offers competitive pay and a range of benefits.

Benefits

Discount vouchers for restaurants

Healthcare benefits

Pension scheme

Enhanced family leave

Childcare discounts

Employee assistance programme

Responsibilities

• Lead and support the team of Operations Controllers.
• Manage transport, courier, and fleet operations efficiently.
• Ensure all health and safety procedures are followed.
• Oversee daily operations and promote operational best practices.
• Plan and allocate operational resources effectively.
• Monitor operational costs and lead investigations.
• Handle and resolve any issues which arise.
• Ensure daily communication takes place between shifts.

Skills

Strong communication skills

Process management experience

Knowledge of resource management

Good IT skills

Job description

Position: Shift Supervisor

Contract Type: Permanent– 45 hours per week

Location: Norwich

Shift: Days / Mon - Fri / 06:00 - 15:00

Why choose DHL eCommerce UK? Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role:

You will lead the depot operations team, with a focus on conducting effective driver pre-briefs and de-briefs. Ensure all driver and operational documentation is accurately completed and maintained. Provide clear communication for drivers and customers, via telephone and company IT systems to support operations.

Key Role Responsibilities:

• Lead and support the team of Operations Controllers, overseeing resource planning and conducting driver pre-briefs and de-briefs.
• Manage transport, courier, and fleet operations efficiently to ensure service standards are met.
• Ensure all health and safety procedures are followed in full compliance with site risk assessments.
• Oversee daily operations and promote operational best practices.
• Plan and allocate operational resources effectively in line with workload requirements.
• Monitor operational costs and lead investigations into claims or discrepancies.
• Handle and resolve any issues which arise, identify risks.
• Ensure daily communication takes place between shifts and ensure that an accurate ‘handover’ process is in place.

The ideal candidate will have:

• Strong communication skills, with the ability to delegate where necessary.
• Process management experience.
• Knowledge of resource management and deployment.
• Good IT skills.

What about career development? We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV.

Our approach to Diversity and Inclusion: As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees feel that they can bring their true selves to work every day.

We are committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.