Shift Manager

Greggs plc; Newport; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as a Shift Manager where you'll inspire a team dedicated to providing exceptional customer service. In this role, you'll manage shop operations and ensure a brilliant experience for customers both in-store and online. Enjoy benefits like a generous discount, paid breaks, and a pension scheme.

Benefits

Colleague discount up to 50% off Greggs products

Free hot drinks during your shift

Paid breaks

Sharing 10% of profits with colleagues

Health and Wellbeing App with Remote GP services

Increasing holiday entitlement with career progression

Colleague share plans

Pension scheme with contributions matched up to 7%

Confidential employee assistance app and helpline

Long service awards

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Ability to inspire team performance and maintain high standards.

Responsibilities

• Lead and motivate the team during shifts.
• Ensure excellent customer service and maintain shop standards.
• Manage product preparation and shop cleanliness.

Skills

Leadership

Customer Service

Team Motivation

Job description

Join us as a Shift Manager and be part of a team that puts customers first.

As part of the management team, you'll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, ensuring they have what they need to do an excellent job.

We serve our customers across various channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience whether they order in-store or online.

While no two shifts are the same, during a typical shift you can expect to:

• Inspire the team to deliver excellent results and maintain the shop's high standards
• Lead by example and serve customers in a fast and friendly manner
• Prepare our popular products, including making sandwiches and managing ovens
• Ensure displays are fully stocked with a variety of options
• Keep the shop clean, tidy, and presentable

What we can offer you

• Colleague discount up to 50% off Greggs products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Holiday entitlement increasing with your career progression
• Colleague share plans to help you save and invest
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership skills and a passion for delivering exceptional customer service.

You should support an inclusive culture, valuing diversity.

If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you. Apply now!

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. We want all colleagues to feel valued and able to be themselves at work. More about us can be read here: Greggs Careers | About Greggs.

• Location: 401 Victoria Rd, United Kingdom