Shift Manager

Loomis; Newport; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Life Assurance

Employee Assistance Programme (EAP)

33 days annual leave

Cycle to Work scheme

Progression opportunities

MyRewards discounts

Safe and supportive culture

Job summary

Loomis UK Newport is seeking an experienced Shift Manager to lead our branch operations and support a team of Delivery Drivers and Vault Operatives. You will ensure safe, timely deliveries and storage activities while delivering excellent customer service. You will champion a Customer First approach, develop staff, and act as a key holder for out-of-hours alarm response.

We value integrity, teamwork and a proactive attitude, with progression opportunities within Loomis UK.

Qualifications

• Previous experience as Shift Manager or similar with leadership skills.
• Ability to lead a team and provide great customer service.
• Able to pass criminal record, credit and ID checks.
• SIA licence beneficial (not essential).

Responsibilities

• Manage daily Branch Operations and lead Delivery Drivers and Vault Operatives.
• Ensure deliveries, collections and storage meet safety and cost targets.
• Promote a Customer First approach with product knowledge of Loomis solutions.
• Be available for out-of-hours alarm response as a key holder.

Skills

Shift Manager

Leadership

Job description

Our Newport Transport branch is seeking an experienced Shift Manager to join our team.

Hours: 40 hours per week

Do you want to work in a place where your team values you? Do you have a positive attitude and the desire to learn and succeed?

As the successful applicant, you will play a key role in ensuring the branch runs efficiently, your team are motivated and supported and our customers have the best service delivery.

This is a great opportunity for someone with a high level of integrity to develop within Loomis UK - one of the market leaders in our industry.

Who are we?

Loomis UK has a strong national presence and is part of the Loomis Group - a worldwide leader in the security sector. We provide secure, end-to-end solutions for the distribution, handling, and storage of cash and valuables for banks, retailers, and other businesses. From intelligent safes and cash-in-transit services to cash processing and ATM replenishment, we play a vital role in supporting the everyday flow of money in society.

The role

As a Shift Manager, you will be joining a well-trained, supportive and friendly team, providing a vital role in cash transportation to your local area.

Reporting to the Operations Manager, the successful applicant will be responsible for the day-to-day management of the Branch Operations, overseeing a team of Delivery Drivers & Vault Operatives ensuring deliveries, collections & storage activities are made safely, cost-effectively and in accordance with customer service agreements.

You will champion our “Customer First” approach through product knowledge & understanding of the range of Loomis solutions, appreciating customer requirements and quality standards.

The role of a Shift Manager will require working flexibly and, as key holder, you will be expected to be available for out of hours alarm response on a roster basis.

The values of our organisation - People, Service, Integrity - are fundamental to shaping our culture and the way we manage our business.

About you

To succeed as a Shift Manager with Loomis UK, you will need to have previous experience as a Shift Manager (or similar level) with strong leadership skills.

We are looking for individuals who are confident communicators, have a high level of integrity and attention to detail, as well as the ability to work as part of a team.

Exceptional customer and commercial focus, with the ability to continuously review performance and professionally deliver customer satisfaction will also be vital to your role.

Prior experience of direct customer management and liaison is essential, together with the ability to demonstrate excellent leadership and people management skills.

We also have some specific criteria that you will need to meet

• You must be able to pass criminal record, personal credit and ID checks
• You must have verifiable 10-year employment/unemployment/educational history
• An SIA licence would be beneficial (but not essential, as we can support you in attaining one)

In return we offer the following

• 33 days annual leave per year (including bank holidays)
• Life Assurance
• Employee Assistance Programme (EAP)
• A safe and supportive culture
• MyRewards - over 3000 discounts for everyday life
• Cycle to Work scheme
• Progression opportunities

You will receive the very best in procedural security training and support, as well as ongoing development and career opportunities.

We look forward to receiving your application.

We are committed to building a diverse and inclusive workplace and welcome applications from all suitably qualified candidates. We particularly welcome applications from women, who are currently underrepresented in this area. All appointments will be made on merit.