Shift Manager

Loomis; Birmingham; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days annual leave

Life Assurance

Employee Assistance Programme (EAP)

Cycle to Work scheme

Progression opportunities

Descripción de la vacante

Loomis UK is seeking a Shift Manager for our Birmingham Transport branch. This role is a full-time position (40 hours per week) focused on ensuring the branch runs efficiently, keeping the team motivated and delivering excellent service to customers.

You will report to the Operations Manager and manage daily branch operations, supervising Delivery Drivers and Vault Operatives, and ensuring safe, cost-effective activities aligned with customer service agreements.

Formación

• Experience as a Shift Manager or similar level with strong leadership skills.
• Confident communicators with high integrity and attention to detail.
• Excellent customer focus and ability to drive satisfaction.

Responsabilidades

• Oversee day-to-day Branch Operations including deliveries, collections and storage.
• Manage Delivery Drivers & Vault Operatives to ensure safety and cost-effectiveness.
• Champion Loomis Customer First approach and ensure service standards are met.

Conocimientos

Leadership

Communication

Integrity

Customer focus

Teamwork

Descripción del empleo

Our Birmingham Transport branch is seeking an experienced Shift Manager to join our team.

Hours: 40 hours per week

Do you want to work in a place where your team values you? Do you have a positive attitude and the desire to learn and succeed?

As the successful applicant, you will play a key role in ensuring the branch runs efficiently, your team are motivated and supported and our customers have the best service delivery.

This is a great opportunity for someone with a high level of integrity to develop within Loomis UK - one of the market leaders in our industry.

Who are we?

Loomis UK has a strong national presence and is part of the Loomis Group – a worldwide leader in the security sector. We provide secure, end-to-end solutions for the distribution, handling, and storage of cash and valuables for banks, retailers, and other businesses. From intelligent safes and cash-in-transit services to cash processing and ATM replenishment, we play a vital role in supporting the everyday flow of money in society.

The role

As a Shift Manager, you will be joining a well-trained, supportive and friendly team, providing a vital role in cash transportation to your local area.

Reporting to the Operations Manager, the successful applicant will be responsible for the day-to-day management of the Branch Operations, overseeing a team of Delivery Drivers & Vault Operatives ensuring deliveries, collections & storage activities are made safely, cost-effectively and in accordance with customer service agreements.

You will champion our “Customer First” approach through product knowledge & understanding of the range of Loomis solutions, appreciating customer requirements and quality standards.

The role of a Shift Manager will require working flexibly and, as key holder, you will be expected to be available for out of hours alarm response on a roster basis.

The values of our organisation - People, Service, Integrity – are fundamental to shaping our culture and the way we manage our business.

About you

To succeed as a Shift Manager with Loomis UK, you will need to have previous experience as a Shift Manager (or similar level) with strong leadership skills.

We are looking for individuals who are confident communicators, have a high level of integrity and attention to detail, as well as the ability to work as part of a team.

Exceptional customer and commercial focus, with the ability to continuously review performance and professionally deliver customer satisfaction will also be vital to your role.

Prior experience of direct customer management and liaison is essential, together with the ability to demonstrate excellent leadership and people management skills.

We also have some specific criteria that you will need to meet:

• You must be able to pass criminal record, personal credit and ID checks
• You must have verifiable 10-year employment/unemployment/educational history
• An SIA licence would be beneficial (but not essential, as we can support you in attaining one)

In return we offer the following:

• 33 days annual leave per year (including bank holidays)
• Life Assurance
• Employee Assistance Programme (EAP)
• A safe and supportive culture
• MyRewards – over 3000 discounts for everyday life
• Cycle to Work scheme
• Progression opportunities

You will receive the very best in procedural security training and support, as well as ongoing development and career opportunities.

We look forward to receiving your application.

We are committed to building a diverse and inclusive workplace and welcome applications from all suitably qualified candidates. We particularly welcome applications from women, who are currently underrepresented in this area. All appointments will be made on merit.