Shift Manager

McDonald’s; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A major fast-food chain in Manchester is seeking a Shift Manager to lead operations in a high-volume restaurant. Responsibilities include managing a large team, ensuring quality customer service, and solving operational problems. Ideal candidates have experience in retail or hospitality and possess excellent leadership skills. The role includes flexible shift patterns and a comprehensive benefits package.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Counselling and mental health support

Qualifications

• Experience managing and leading teams in retail or hospitality.
• Ability to adapt to changeable shift patterns including weekends.
• Strong communication and customer service skills.

Responsibilities

• Lead and motivate a team of 80 or more employees.
• Ensure standards for customer service and food quality are met.
• Monitor operations and solve operational problems.

Skills

Customer-focused behaviours

Leadership

Problem-solving

Job description

Overview

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. You will be monitoring operations, reallocating resources and solving operational problems. You will be working within a £multi-million restaurant and managing a team of 80 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

Responsibilities

• Display leadership and role model customer-focused behaviours to delight our customers
• Deliver personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect

Qualifications & Experience

This position is open to people who have experience managing and leading teams within retail, hospitality, business or a customer-focused environment. The role is restaurant-based and involves working changeable shift patterns including weekends and bank holidays. You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and gain experience in all aspects of the business.

Benefits & Working Environment

Benefits package includes: Holiday pay, Service Awards, Enrollment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands, and much more. Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.

Premium Shift: If you work overnights, between midnight and 5am, you'll earn extra pay. Every team member, including hourly-paid workers, earns above the national minimum wage. We offer a range of benefits including holiday and sick pay, and employee discounts that provide savings at over 1,600 retailers.

Application Process & Tools

Olivia is our friendly virtual assistant, available to support you through the application process 24/7. She can answer questions, guide through application steps, arrange interviews and provide timely updates. Olivia cannot make hiring decisions; human recruiters do.

Before we employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents evidence your right to work can be found here. You will need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview & Career Prospects

The interview is a vital part of our hiring process. We look for people with the right attitudes and behaviours to deliver a great customer and colleague experience; we hire for qualities and potential. Our employees tend to stay with McDonald's because of a fun, sociable and flexible work environment and opportunities to progress into roles with more responsibility. McDonald's has a long-standing commitment to core values: Serve, Inclusion, Integrity, Community and Family, and to fostering a safe, respectful, and inclusive workplace.

What type of questions to expect at interview and typical progression paths are described in the questions and statements above.