Shift Manager

Greggs; London Borough of Harrow; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading company as a Shift Manager, where you will oversee operations and customer service in a vibrant environment. You will be responsible for inspiring your team, ensuring standards are met, and delivering exceptional experiences for our customers both in-store and online.

Benefits

Competitive pay paid weekly

Colleague discount up to 50%

Free hot drinks during shifts

Paid breaks

Profit sharing plan

Health and Wellbeing App

Growing holiday entitlement

Pension scheme

Employee assistance app

Long service awards

Qualifications

• Previous supervisory experience in a customer-focused environment preferred.
• Reliable with natural leadership skills.
• Passion for exceptional customer service.

Responsibilities

• Manage the shop in the absence of the Manager.
• Engage and motivate the team to excel.
• Ensure customers have a positive experience.

Skills

Leadership

Customer Service

Reliability

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customers. You’ll be responsible for managing the shop in the absence of the Manager, engaging and motivating the team, and ensuring they have what they need to excel. We serve customers across various channels including in-shop, delivery, Click+Collect, and drive-thru. Your role will be to ensure customers have a positive experience whether they order in-store or online. Typical shift duties include:

1. Inspiring the team to deliver excellent results and maintaining high standards
2. Leading by example and serving customers efficiently and courteously
3. Preparing products, including making sandwiches and managing ovens
4. Ensuring displays are fully stocked and attractive
5. Maintaining cleanliness and tidiness of the shop

What we can offer you

• Competitive pay paid weekly
• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during shifts
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Growing holiday entitlement
• Colleague share plans for investing and saving
• Pension scheme with contributions matched up to 7%
• Employee assistance app and helpline for wellbeing
• Long service awards
• Savings and discounts for shopping, leisure, and wellbeing

About you

You should be reliable with natural leadership skills and a passion for delivering exceptional customer service. Supportive of an inclusive culture that values diversity. Previous supervisory experience in a customer-focused environment is preferred. If you meet the role’s availability requirements, please apply now!

About us

At Greggs, we love what we do and have fun! Our culture is about supporting each other and fostering a welcoming environment for everyone, regardless of background, preferences, or beliefs. Learn more about us on our website.

Please note: If you are not a passport holder of the country for the vacancy, a work permit may be required. For more information, check our Blog. Do not provide bank or payment details when applying. All applications should be submitted via the 'Apply now' button.

Created on 29/06/2025 by TN United Kingdom