Shift Manager

Ottolenghi Spitalfields; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A vibrant hospitality group in London seeks an experienced Shift Manager to enhance guest experiences and lead a dedicated team. The ideal candidate will have a passion for hospitality, strong leadership skills, and the ability to thrive in a dynamic environment. This full-time role offers flexible hours, health benefits, and career development opportunities.

Benefits

Flexible Hours

Staff Meals & Discounts

Health Benefits

28 Days Paid Holiday

Career Development

Qualifications

• Experience in a hospitality leadership role.
• Strong customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Lead front-of-house operations during service.
• Support and mentor team members.
• Manage guest feedback and ensure high service standards.

Skills

Leadership

Team collaboration

Customer service

Professionalism

Organizational skills

Job description

At Ottolenghi, we take pride in offering vibrant, high-quality dishes and exceptional hospitality in a warm and welcoming atmosphere. Our Spitalfields restaurant, part of the Ottolenghi group, is looking for a passionate and experienced Shift Manager to join the team on a full-time basis.

As a Shift Manager at Ottolenghi Spitalfields, you’ll play a key role in delivering joyful guest experiences while supporting, guiding, and inspiring your team throughout each service.

The Ideal Shift Manager at Ottolenghi Spitalfields will:

• Lead front-of-house operations during service, ensuring a smooth and consistent experience for both guests and team members
• Support colleagues on the floor, at the till, and with takeaway customers while maintaining a calm and professional presence
• Welcome guests and manage their journey from arrival to departure, always providing warm, thoughtful service
• Handle guest feedback with empathy and generosity, maintaining the highest standards of hospitality and professionalism
• Collaborate closely with the General Manager, Assistant General Manager, and Head Chef to uphold service and operational excellence
• Help train, support, and mentor new team members in Ottolenghi’s hospitality standards and service values
• Promote a harmonious environment by supporting coordination between kitchen, floor, and retail teams
• Stay organised, proactive, and solution-focused in a dynamic and fast-paced setting

What’s in it for you:

• Flexible Hours: A mix of morning and evening shifts with work-life balance
• Full-Time Employment: Stability and progression in a growing hospitality group
• Refer a Friend Bonus: £500 for each successful referral
• Staff Meals & Discounts: Enjoy Ottolenghi food during your shifts and generous discounts across our restaurants, delis, and webstore
• Health Benefits: Comprehensive health insurance options
• 28 Days Paid Holiday and company pension scheme
• Career Development: Ongoing training and internal promotion opportunities
• Monthly Workshops: Exclusive Ottolenghi sessions on food, hospitality, and leadership
• Warm, Supportive Culture: Be part of a team that values creativity, care, and collaboration

If you’re a natural leader with a passion for hospitality and a love for vibrant, flavourful food, we’d love to hear from you!