Shift Manager

Iceland Foods; Kingswood; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee discount

Holiday entitlement

Christmas vouchers

Refer a Friend

Healthcare plan

Long service awards

Job summary

Iceland Foods in the United Kingdom is seeking a committed Shift Manager to support the management team and deliver great customer service. You will start in the Retail Assistant role and receive a £2 supplement for every hour you shift manage the store.

In this role you will lead a small team, manage store operations, ensure availability, and uphold company standards, with a focus on inclusivity, development, and customer satisfaction.

Qualifications

• Proven experience in a retail management or supervisory role.
• Excellent communication and team leadership skills.
• Ability to plan and organise shifts effectively.
• Provide constructive feedback to improve performance.
• Hands-on, customer-focused approach to store service.

Responsibilities

• Maximise profit by ensuring product availability and strong in-store execution.
• Lead the team during shifts and support engagement and development.
• Follow cash handling and security policies and processes.
• Deliver high-quality customer service and maintain store standards.

Skills

Retail management

Team leadership

Communication

Shift planning

Feedback delivery

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.

As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.

Key Responsibilities Include

Maximise profit:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, Develop & Retain Great People

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing The Right Processes And Doing Them Right

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all “One Best Way” processes.

Leadership

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required Skills & Experience

• Proven experience in a retail management or supervisory role.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.