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Shift Manager

Greggs

Kingston upon Thames

On-site

GBP 24,000 - 30,000

Full time

22 days ago

Job summary

Join Greggs as a Shift Manager and lead a team dedicated to providing exceptional customer service. You will inspire your team, maintain high standards, and ensure a great shopping experience for customers both in-store and online. With competitive pay and generous benefits, this role is perfect for someone with a passion for leadership and quality service.

Benefits

Competitive pay paid weekly
Colleague discount of up to 50%
Free hot drinks while on shift
Paid breaks
10% of all profits shared with colleagues
Health and Wellbeing App
Growing holiday entitlement
Colleague share plans
Pension scheme with matched contributions
Confidential employee assistance app
Long service awards
Savings and discounts for shopping

Qualifications

  • Previous team supervisory experience in a customer-focused environment.
  • Reliable with natural leadership abilities.
  • Passion for delivering exceptional customer service.

Responsibilities

  • Inspire the team to deliver excellent results.
  • Lead by example and serve customers.
  • Prepare products, including making sandwiches.

Skills

Leadership
Customer Service
Team Motivation

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or online. During a typical shift, you can expect to:

  1. Inspire the team to deliver excellent results and maintain high standards of the shop
  2. Lead by example and serve our customers in a fast and friendly manner
  3. Prepare our products, including making sandwiches and managing ovens
  4. Ensure our displays are fully stocked with plenty of choice for customers
  5. Keep the shop clean, tidy, and presentable
What we can offer you
  • Competitive pay paid weekly
  • Colleague discount allowing you and a family member to enjoy up to 50% off our products
  • Free hot drinks while on shift
  • Paid breaks to recharge your batteries
  • We share 10% of all profits with our colleagues
  • Health and Wellbeing App providing Remote GP and Physiotherapy services
  • Holiday entitlement that grows with your career
  • Colleague share plans to help you invest and save for your future
  • Pension scheme with contributions matched up to 7%
  • Confidential employee assistance app and helpline for wellbeing support
  • Long service awards celebrating key milestones
  • Savings and discounts for shopping, leisure, and wellbeing
About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should support an inclusive culture, valuing diversity. If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and have fun! Our culture is about how we behave and support each other. Everyone’s welcome—regardless of background, preferences, or beliefs. We want all colleagues to feel valued and able to be themselves at work. You can learn more about us on our website.

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