Shift Manager

Greggs; Guildford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading food retailer in Guildford is seeking a Shift Manager to inspire the team and ensure excellent customer service. You'll manage daily operations, lead by example, and maintain shop standards. If you're reliable with natural leadership skills and have a passion for customer service, apply now.

Benefits

Competitive pay paid weekly

Colleague discount up to 50%

Free hot drinks while on shift

Paid breaks

Profit sharing

Health and Wellbeing App

Holiday entitlement grows with career

Colleague share plans

Pension scheme with up to 7% employer match

Employee assistance app and helpline

Long service awards

Savings and discounts

Qualifications

• Reliable with natural leadership qualities.
• Experience in a customer-focused environment preferred.
• Supports an inclusive culture valuing diversity.

Responsibilities

• Inspire the team to deliver outstanding results.
• Lead by example and serve customers.
• Prepare products and manage store displays.
• Ensure the shop is clean and presentable.

Skills

Leadership

Customer service

Team management

Job description

About the role

Join us as a Shift Manager and be part of a team that puts customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, ensuring they have what they need to do an excellent job. We serve our customers across various channels: in-shop, delivery, Click+Collect, and drive-thru. You will lead the way in making sure customers have a brilliant experience, whether ordering in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver outstanding results and maintain high standards of the shop
2. Lead by example and serve customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with a variety of options for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off Greggs products
• Free hot drinks while on shift
• Paid breaks to recharge
• Sharing 10% of all profits with colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows with your career
• Colleague share plans for investing and saving
• Pension scheme with up to 7% employer match
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable and demonstrate natural leadership, with a passion for delivering exceptional customer service. You should support an inclusive culture, valuing diversity. Previous team supervisory experience in a customer-focused environment is preferred. If you meet the availability requirements, apply now!

About us

At Greggs, we love what we do and have fun! Our culture is about how we behave and support each other. Everyone’s welcome—regardless of background, preferences, or beliefs. We want all colleagues to feel welcome and authentic at work. More about us can be read on our website.