Shift Manager

Glenshire Group; Glasgow; On-site; GBP 28,000 - 35,000; Full time

Job summary

A well-established Scottish family-owned conglomerate, Glenshire Group is seeking a Shift Manager for their new Pizza Hut. This role involves overseeing daily operations, ensuring customer satisfaction, and leading a team during shifts. Ideal candidates will have experience in the food retail sector and strong leadership skills to maintain a positive work environment.

Qualifications

• Experience in food retail or service industry preferred.
• Ability to exceed Customer Satisfaction expectations.
• Sound communication and interpersonal skills.

Responsibilities

• Identifies and resolves workstation bottlenecks.
• Ensures products meet quality standards.
• Oversees preparation for peak periods.
• Leads and trains team members during shifts.

Skills

Communication

Leadership

Customer Satisfaction

Problem Solving

Education

Food retail or service industry experience

Job description

Shift Manager - Pizza Hut at Glenshire Group

About Glenshire Group

Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors operating within various sectors including Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee) space. We are currently recruiting Team Leaders as we add Pizza Hut to our Business portfolio.

Reports To: Restaurant General Manager

Position Overview

As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.

Functional Responsibilities

• Identifies and resolves workstation bottlenecks
• Ensures all products served to customers meet quality standards
• Oversees effective preparation of all workstations for peak periods
• Follows all restaurant safety procedures and coaches others
• Actively seeks information on restaurant financial and customer measures
• Demonstrates accountability for growing sales
  
  

Leadership Responsibilities

• Acts as a model providing leadership and coaching on an ongoing basis to the team
• Communicates effectively with others
• Trains new team members
• Oversees team members during shifts
• Able to efficiently work around problems
• Demonstrates growth mindset by learning from mistakes
• Respectfully coaches and directs team members
  
  

Culture Responsibilities

• Champions Yum!’s culture and values
• Prioritizes customer needs over tasks currently being performed
• Demonstrates positive energy by handling customer issues on the spot
• Makes decisions that help customers
• Coaches team on resolving customer issues
• Fosters a positive relationship with fellow team members and customers
• Embraces a culture of recognition
  
  

Educational & Experience Requirements

• Food retail or service industry experience preferred.
• Ability to exceed Customer Satisfaction expectations
• Sound communication and interpersonal skills