Shift Manager

Glenshire Group; Falkirk; On-site; GBP 25,000 - 30,000; Full time

Job summary

A Scottish family-owned conglomerate is hiring a Shift Leader for their new Pizza Hut location. This role involves managing shifts, ensuring quality service, and training team members while embodying the company's culture and values. Ideal candidates will have experience in food retail and strong customer service skills.

Qualifications

• Experience in food retail or service is preferred.
• Ability to exceed customer satisfaction expectations.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee day-to-day operations and ensure customers are satisfied.
• Train and coach new team members on best practices.
• Resolve customer issues effectively and efficiently.

Skills

Communication

Interpersonal Skills

Customer Satisfaction

Education

Food retail or service industry experience

Job description

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About Glenshire Group

Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors operating within various sectors including Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee) space. We are currently recruiting Team Leaders as we add Pizza Hut to our Business portfolio.

Reports To: Restaurant General Manager

Position Overview:

As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.

Functional Responsibilities:

• Identifies and resolves workstation bottlenecks

• Ensures all products served to customers meet quality standards

• Oversees effective preparation of all workstations for peak periods

• Follows all restaurant safety procedures and coaches others

• Actively seeks information on restaurant financial and customer measures

• Demonstrates accountability for growing sales

Leadership Responsibilities:

• Acts as a model providing leadership and coaching on an ongoing basis to the team

• Communicates effectively with others

• Trains new team members

• Able to efficiently work around problems

• Demonstrates growth mindset by learning from mistakes

• Respectfully coaches and directs team members

Culture Responsibilities:

• Champions Yum!’s culture and values

• Prioritizes customer needs over tasks currently being performed

• Demonstrates positive energy by handling customer issues on the spot

• Makes decisions that help customers

• Coaches team on resolving customer issues

• Fosters a positive relationship with fellow team members and customers

• Embraces a culture of recognition

Educational & Experience Requirements:

• Food retail or service industry experience preferred.

• Ability to exceed Customer Satisfaction expectations

• Sound communication and interpersonal skills