Shift Manager

Ottolenghi Spitalfields; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading restaurant group in London is seeking a passionate Shift Manager to join its Spitalfields location. The role involves leading front-of-house operations, managing guest experiences, and training staff in service excellence. The ideal candidate should have a natural leadership ability and a love for vibrant, flavourful food. This full-time position offers a supportive culture and various employee benefits, including health insurance and a staff meal discount.

Benefits

Flexible Hours

Refer a Friend Bonus

Staff Meals & Discounts

Health Benefits

28 Days Paid Holiday

Career Development

Monthly Workshops

Supportive Culture

Qualifications

• Passion for hospitality and vibrant, flavourful food.
• Experience in a similar leadership role.
• Ability to handle guest feedback with empathy.

Responsibilities

• Lead front-of-house operations during service.
• Manage guest experiences from arrival to departure.
• Train and mentor new team members on service values.

Skills

Leadership

Guest Service

Collaboration

Calm Professional Presence

Training and Mentoring

Job description

At Ottolenghi, we take pride in offering vibrant, high-quality dishes and exceptional hospitality in a warm and welcoming atmosphere. Our Spitalfields restaurant, part of the Ottolenghi group, is looking for a passionate and experienced Shift Manager to join the team on a full-time basis.

As a Shift Manager at Ottolenghi Spitalfields, you’ll play a key role in delivering joyful guest experiences while supporting, guiding, and inspiring your team throughout each service.

The Ideal Shift Manager at Ottolenghi Spitalfields will:

• Lead front-of-house operations during service, ensuring a smooth and consistent experience for both guests and team members
• Support colleagues on the floor, at the till, and with takeaway customers while maintaining a calm and professional presence
• Welcome guests and manage their journey from arrival to departure, always providing warm, thoughtful service
• Handle guest feedback with empathy and generosity, maintaining the highest standards of hospitality and professionalism
• Collaborate closely with the General Manager, Assistant General Manager, and Head Chef to uphold service and operational excellence
• Help train, support, and mentor new team members in Ottolenghi’s hospitality standards and service values
• Promote a harmonious environment by supporting coordination between kitchen, floor, and retail teams
• Stay organised, proactive, and solution-focused in a dynamic and fast-paced setting

What’s in it for you:

• Flexible Hours: A mix of morning and evening shifts with work-life balance
• Full-Time Employment: Stability and progression in a growing hospitality group
• Refer a Friend Bonus: £500 for each successful referral
• Staff Meals & Discounts: Enjoy Ottolenghi food during your shifts and generous discounts across our restaurants, delis, and webstore
• Health Benefits: Comprehensive health insurance options
• 28 Days Paid Holiday and company pension scheme
• Career Development: Ongoing training and internal promotion opportunities
• Monthly Workshops: Exclusive Ottolenghi sessions on food, hospitality, and leadership
• Warm, Supportive Culture: Be part of a team that values creativity, care, and collaboration

If you’re a natural leader with a passion for hospitality and a love for vibrant, flavourful food, we’d love to hear from you!