Shift Manager

Five Guys; Cheshunt; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and family-oriented team at a renowned burger restaurant where your passion for quality and customer service will shine. As part of the management team, you'll be responsible for leading your crew to deliver perfect burgers and fries while creating an enjoyable work environment. With a commitment to integrity and enthusiasm, you'll ensure that every customer leaves delighted with their experience. This role offers incredible career growth opportunities, with the potential to advance to Assistant Manager. If you're ready to embrace a rewarding career in a fun and competitive atmosphere, this is the place for you!

Benefits

Quarterly bonus scheme

Secret Shopper bonus

Paid breaks

Free burgers, fries and shakes

Life assurance

Employee discount program

Access to wellbeing support

Enhanced Maternity & Paternity Leave

Pension scheme

Team competitions

Qualifications

• Enthusiastic about perfect burgers and fries and leading a team.
• Experience in customer service and team management is essential.

Responsibilities

• Ensure quality control and customer satisfaction at all times.
• Support the General Manager in delivering perfect food and service.

Skills

Customer Service

Team Leadership

Quality Control

Problem Solving

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic, we're competitive and we just get it done - whatever the challenge.

REWARDS

• An achievable quarterly bonus scheme worth up to £3,000 a year
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance

OTHER AWESOME PERKS

• Days out and social events
• Team competitions - "Fry Cup" and "Olympics"
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Leading from the front and being hands on
• Customer service

WHAT YOU'LL BE DOING

• Responsible for Crew & Quality Control
• Supporting the General Manager in the delivery of perfect burgers and fries.
• Provide an "above and beyond" experience for your team while creating an awesome working environment where people are happy to come to work and have fun, as you are part of the management team.
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way.
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management.
• You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining room.

INCREDIBLE CAREERS WITH FIVE GUYS

• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
• Your next step would be an Assistant Manager.
• Five Guys isn't just a job - it can be a career!