Shift Manager

Honest Burgers; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular burger restaurant chain in Cardiff is seeking a Shift Manager to oversee shifts and support the General and Assistant Managers. The role focuses on maintaining high service standards and team morale. Ideal candidates should have leadership experience in hospitality and a strong commitment to food safety and customer service. Competitive pay and various benefits, including a bonus scheme and paid birthday off, are offered.

Benefits

Service charge split 100% to the team

Complimentary team food & soft drinks

£100/month food & drink allowance

Paid day off for your birthday

28 days holiday including bank holidays

Up to £1000 'Refer a Friend' scheme

Online 24/7 GP access

Discounts on hospitality, retail, and gym memberships

Cycle to work scheme

Enhanced sick pay after the first year

Enhanced maternity/paternity pay after the first year

Craft Exchange Programme

Qualifications

• Experience in a leadership role within hospitality.
• Strong commitment to customer service.
• Understanding of food safety and health regulations.

Responsibilities

• Manage shifts and ensure compliance with safety standards.
• Support training for the floor team.
• Drive improvements in service performance.

Skills

Leadership

Food Safety Compliance

Training and Coaching

Customer Service

Job description

Overview

We\'re looking for a Shift Manager who believes in the power of \"old school\" hospitality and great, fresh food to make someone\'s day. We host our customers just like we host our family, and we always give our 100% to create that great experience. In addition to being an eager and hardworking Shift Manager, you will be ready to support your General and Assistant Manager in leadership responsibilities. You will be the perfect link between the floor team and management, working closely with your General and Assistant Manager you will be supporting in managing everything from standards and efficiency to your team\'s happiness. We want you to help generate a culture of loyalty, positivity and opportunity whilst recognising the positive impact you can have on your team and consumers.

Areas of responsibility

• Managing shifts
• Managing Food Safety and Health & Safety compliance
• Supporting in training and coaching the floor team
• Supporting in compliance & Reporting
• Constant improvement to the service and restaurant\'s performance

Commitment to equality, diversity and inclusion

We believe in equal access to support and opportunity that exists for all. We celebrate our differences and want you to help us to continually strive for diversity, inclusivity and a warm welcome for everyone. This means your name, age, race or gender doesn\'t need to be on your CV. If you\'d rather take it off, that\'s good with us.

Compensation and benefits

• £13.10 - 18.10 per hour OTE (including service charge - our data says you can earn between £1 to £5 per hour on top of your pay)
• Service charge split equally (100% goes to the team)
• Guaranteed full time or part time contracted hours
• Complimentary team food & soft drinks while on shift
• VIB (Very Important Burgers) - £100/month, food & drink allowance off shift
• Your birthday off work, fully paid
• 28 days holiday (inclusive of bank holidays)
• Up to £1000 \"Refer a Friend\" scheme (T&C apply)
• Access to online 24/7 GP
• Hospitality, retail and gym membership discounts
• Cycle to work scheme
• Enhanced company sick pay, after your first year with Honest
• Enhanced maternity or paternity pay, after your first year with Honest
• Craft Exchange Programme - where you can get paid for jobs around Honest that you may have an interest, for example sign-writing, social media, etc.

Progression opportunities

You will have the opportunity to progress to an Assistant Managers level within Honest.

The role and You

The role involves supporting the General and Assistant Manager in leadership responsibilities, acting as the link between the floor team and management, and contributing to standards, efficiency, and team happiness.