Shift Manager

Greggs; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular food retailer in Cambridge is looking for a Shift Manager to join their team. You will lead, motivate, and support your team in delivering excellent customer service across various ordering channels. The ideal candidate will have previous supervisory experience and a passion for customer satisfaction. This role offers competitive weekly pay along with various perks including discounts and a pension scheme.

Benefits

Competitive weekly pay

Colleague discount of up to 50%

Free hot drinks during shifts

Paid breaks

Profit sharing

Health and Wellbeing App

Growing holiday entitlement

Pension scheme with employer contributions

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Demonstrate natural leadership and reliability.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Serve customers in a fast and friendly manner.
• Prepare products, including making sandwiches and managing ovens.

Skills

Customer service

Leadership

Reliability

Job description

About the role

Join us as a Shift Manager

You’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across different channels: in-shop, delivery, Click + Collect, and drive-thru. You'll lead the way in ensuring customers have a brilliant experience whether they order in store or online.

While no two shifts are the same, during a typical shift you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards
2. Lead by example and serve customers in a fast and friendly manner
3. Prepare products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with a variety of options
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive weekly pay
• Colleague discount of up to 50%
• Free hot drinks during shifts
• Paid breaks
• Profit sharing with colleagues
• Health and Wellbeing App with remote GP and Physiotherapy services
• Growing holiday entitlement
• Colleague share plans
• Pension scheme with up to 7% employer contributions
• Confidential employee assistance program
• Long service awards
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable, demonstrate natural leadership, and have a passion for delivering exceptional customer service. You should support an inclusive culture and value diversity. Previous supervisory experience in a customer-focused environment is preferred. If you meet the availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and have fun! Our culture is built on supporting each other. Everyone’s welcome, regardless of background, preferences, or beliefs. Learn more about us here: [Link].