Shift Manager

IVI Motorway Services Limited; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading restaurant brand in Cambridge is seeking a shift manager to oversee operations and ensure exceptional guest service. This role involves managing team performance, maintaining standards, and controlling costs. Ideal candidates will have a strong operational focus and be dedicated to guest satisfaction. You will be responsible for training and developing your team while complying with health and hygiene standards.

Qualifications

• Experience managing shifts in a hospitality environment preferred.
• Understanding of health and hygiene standards.
• Ability to lead and develop a team.

Responsibilities

• Control your shift and deliver revenue.
• Maintain brand standards and exceptional food quality.
• Provide training and management guidance to team.

Skills

Operational focus

Guest service

Cost control

Team building

Food safety compliance

Job description

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Do you have what it takes to work for one of the fastest-growing restaurant brands? The opportunity is here. German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 1500 restaurants worldwide, we are proud to be a market leader in the QSR market. With industry-leading service levels, exceptional food, and an unforgettable experience for our guests.

Now is the time to join our team!

We require shift managers who know what it takes to grow with us and share in our success.

You will control your shift and be expected to deliver revenue and profits by developing your team to provide exceptional guest care and service. Controlling costs, maintaining brand standards, ensuring outstanding food quality, team building, and providing a unique guest experience will all impact your success.

Here is what you need:

• Operationally focused on implementing brand standards and policies
• Consistently deliver industry-leading guest service
• Experience with previous openings would be ideal but is not essential
• Ensure restaurant operational requirements by following brand standards, scheduling, and assigning employees
• Comply with all requirements of Food Safety and Health and Hygiene standards
• Maintain awareness of market trends in the hospitality industry, understand forthcoming guest initiatives, and monitor what local competitors are doing
• The guest is first in everything we do!
• Manage stock levels and availability
• Understand weekly sales information
• Maintain operations by coordinating and enforcing personnel policies and procedures per GDK brand standards
• Provide excellent management guidance to your team, including training, development, and leadership
• Maintain a secure, safe, and healthy environment for your team and guests
• Maintain performance management and restaurant team member loyalty through coaching, development, and discipline
• Provide training to improve all team members and utilise cross-training methods to maintain productivity and foster growth
• Update colleagues on business performance, new initiatives, and any issues that will enhance performance
• The guest is first in everything we do!
• Understand your guest and fully implement guest recovery where necessary
• Identify current and future guest requirements by establishing rapport with potential and actual guests and training others in service requirements