Shift Manager

Greggs; Brentwood; On-site; GBP 24,000 - 30,000; Full time

Job summary

A popular UK food retailer is seeking a Shift Manager in Brentwood to lead and motivate the team in delivering exceptional customer service. Responsibilities include supervising staff, preparing products, and maintaining high standards in the shop environment. Ideal candidates will have supervisory experience and a passion for customer service.

Benefits

Competitive weekly pay

Colleague discount of up to 50%

Free hot drinks during shifts

Paid breaks

Profit sharing

Health and Wellbeing App

Growing holiday entitlement

Pension scheme with matched contributions

Confidential employee assistance program

Qualifications

• Previous supervisory experience in a customer-focused environment is required.
• Demonstrates natural leadership and a passion for customer service.
• Supports an inclusive culture and values diversity.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast, friendly manner.
• Prepare products, including making sandwiches and managing ovens.
• Keep displays fully stocked with a variety of options.
• Maintain a clean, tidy, and presentable shop environment.

Skills

Customer Service

Team Leadership

Reliability

Job description

About the role

Join us as a Shift Manager

You’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and ensure they have what they need to do an amazing job.

We serve our customers across various channels: in-shop, delivery, Click + Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience, whether they order in-store or online.

While no two shifts are the same, during a typical shift you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards
2. Lead by example and serve customers in a fast, friendly manner
3. Prepare products, including making sandwiches and managing ovens
4. Keep displays fully stocked with a variety of options
5. Maintain a clean, tidy, and presentable shop environment

What we can offer you

• Competitive weekly pay
• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during shifts
• Paid breaks
• Profit sharing with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Growing holiday entitlement with your career progression
• Colleague share plans for investing and saving
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance program
• Long service awards
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable, demonstrate natural leadership, and have a passion for delivering exceptional customer service. You should support an inclusive culture and value diversity. If you have previous supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you.

About us

At Greggs, we love what we do and have fun! Our culture is about how we behave and support each other. Everyone’s welcome—regardless of background, preferences, or beliefs. We want all colleagues to feel welcome and be themselves at work. More about us can be found here: .