Shift Manager

Greggs plc; Bedwas; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Shift Manager to join their dynamic team. In this role, you will oversee shop operations, motivate your team, and ensure a stellar customer experience across various service channels. You'll be instrumental in maintaining high standards, preparing products, and creating a welcoming environment. This position offers competitive pay, a range of employee benefits, and the opportunity to work in a fun and inclusive culture that values diversity. If you have a passion for leadership and customer service, this is the perfect opportunity for you.

Benefits

Colleague discount up to 50%

Free hot drinks during shifts

Paid breaks

Profit sharing

Health and Wellbeing App

Growing holiday entitlement

Share plans

Pension scheme with up to 7% match

Employee assistance app

Long service awards

Qualifications

• Reliable and passionate about delivering exceptional customer service.
• Previous supervisory experience in a customer-focused environment.

Responsibilities

• Overseeing the shop in the absence of the Manager.
• Inspiring and engaging the team to achieve excellent standards.

Skills

Leadership

Customer Service

Team Motivation

Supervisory Experience

Job description

Join us as a Shift Manager

Be part of a team that prioritizes our customers.

As a management team member, you'll be responsible for overseeing the shop when the Manager isn't available. You'll motivate and engage the team, ensuring they have what they need to excel.

We serve customers across various channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead in providing a brilliant shopping experience, whether customers order in store or online.

Typical shift activities include:

1. Inspiring the team to achieve excellent standards
2. Leading by example and serving customers promptly and kindly
3. Preparing products, including sandwiches and managing ovens
4. Keeping displays stocked and appealing
5. Maintaining a clean and tidy shop environment

What we offer

• Colleague discount up to 50% on Greggs products
• Free hot drinks during shifts
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Growing holiday entitlement
• Share plans for investing and saving
• Pension scheme with up to 7% match
• Employee assistance app and helpline
• Long service awards
• Savings and discounts for shopping, leisure, and wellbeing

About you

You should be reliable, demonstrate natural leadership, and have a passion for delivering exceptional customer service. Supportive of an inclusive culture, valuing diversity.

If you have previous supervisory experience in a customer-focused environment and meet the availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and have fun! Our culture is about how we behave and support each other. Everyone is welcome, regardless of background, preferences, or beliefs. Learn more at Greggs Careers | About Greggs.

• Salary: £13.50 per hour, including a 20p increment
• Frequency: Hourly
• Job Reference: greggs/TP/3493/42113
• Contract Type: Permanent
• Contract Details: Shift pattern and availability can be discussed at interview