Shift Manager

Greggs; Bathgate; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Greggs as a Shift Manager and be part of a dynamic team focused on delivering exceptional customer service. You will lead your team to ensure high store standards and a positive shopping experience, contributing to a friendly and inclusive environment. The role offers competitive pay, weekly payments, and numerous employee benefits including discounts, health apps, and a pension scheme.

Benefits

Colleague discount on products

Free hot drinks while on shift

Paid breaks

10% profit share

Health and Wellbeing App services

Growing holiday entitlement

Colleague share plans

Pension scheme with matching contributions

Confidential employee assistance app and helpline

Long service awards

Savings and discounts for shopping

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Reliability and natural leadership abilities.
• Supportive of an inclusive culture.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example while serving customers in a friendly manner.
• Prepare products, including sandwiches and managing ovens.

Skills

Leadership

Customer Service

Team Management

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing the ovens
4. Ensure our displays are fully stocked at all times, with plenty of choices for our customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career progresses with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to support your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure, and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture, recognizing and valuing that diversity is a strength. If you have previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

About us

Here at Greggs, we love what we do, and we have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. Whatever your background, preferences, or beliefs, we want all our colleagues to feel welcome and able to be themselves at work. You can read more about us here:.