Shift Manager

Greggs; Annan; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as a Shift Manager where you'll help inspire a team to deliver exceptional customer experiences. With responsibilities including team management and customer service, you can enjoy fantastic perks like discounts, free drinks, and a supportive work culture.

Benefits

Colleague discount — up to 50% off products

Free hot drinks during shifts

Paid breaks

Share 10% of profits with colleagues

Health and Wellbeing App

Increasing holiday entitlement

Colleague share plans

Pension scheme with contributions matched

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Reliable with natural leadership abilities.
• Passion for delivering exceptional customer service.

Responsibilities

• Engage and motivate the team during shifts.
• Lead by example in customer service.
• Maintain high standards and prepare products.

Skills

Leadership

Customer Service

Team Management

Job description

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.

As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us — whether they order in store or online.

While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver excellent results and maintain the shop's high standards
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our popular products, including making sandwiches and managing ovens
• Ensure displays are fully stocked with a variety of options for customers
• Keep the shop clean, tidy, and presentable

What we can offer you

• Colleague discount — enjoy up to 50% off your favourite Greggs products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Holiday entitlement that increases as your career progresses
• Colleague share plans to help you save and invest
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service.

You’ll also support an inclusive culture — valuing diversity and difference.

If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you. Apply now!

About us

At Greggs, we love what we do and have fun! Our culture — how we behave and support each other — makes us unique. Everyone’s welcome at Greggs. We want all colleagues to feel valued and able to be themselves at work. Learn more about us here: Greggs Careers | About Greggs.

• Contract Details: Shift patterns and availability can be discussed at interview.