Shift Leader - Wivenhoe Express

Tesco; Rowhedge; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Holiday entitlement 20 days

Personal day

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with matching contributions

Cycle-to-work

Uniform provided

Job summary

Tesco is hiring a Shift Lead in the United Kingdom to drive store operations and deliver excellent customer service. You will lead a team across store responsibilities, ensuring a smooth customer experience and adherence to standards.

The role offers a minimum 16 hours per week with potential for more, and a pay rate starting at £15.59 per hour, rising to £16.86 in certain locations. Flexible hours and additional benefits are available.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• A passion for delivering excellent customer service.
• Clear, proactive communication with colleagues and customers.
• Ability to motivate and inspire a team to achieve targets.

Responsibilities

• Leading the team to deliver a great in-store customer experience.
• Collaborating across store areas and with colleagues on day-to-day queries.
• Building positive, inclusive relationships to support team performance.
• Stepping in for the Store Manager when required to lead the store.
• Making balanced, flexible decisions and adapting to change.
• Coaching colleagues and providing feedback to improve service.
• Continuously seeking ways to serve customers and the community better.

Skills

Team leadership

Customer service mindset

Strong communication

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

Please note that you need to be 18 or over to apply for this role.

About the role

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

Please note that you need to be 18 or over to apply for this role.

You will be responsible for

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

You will need

• To be over 18 for this role.
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long‑lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Whats in it for you?

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one.
• 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family.
• Free wellbeing services to support your mind, body and life.
• Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes.
• Uniform provided, plus policies to support you through life’s key moments.

About Us

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer,.