Shift Leader - Rolle St Express

Tesco; Devon and Torbay; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail organization in the UK seeks a Shift Leader to coordinate daily operations and lead a team. Responsibilities include guiding colleagues, ensuring excellent customer service, and maintaining operational standards. The ideal candidate will have strong leadership skills and a commitment to safety and customer satisfaction. Flexible working hours and a supportive environment are provided.

Benefits

Flexible working arrangements

Employee discounts

Inclusive workplace policies

Qualifications

• Must be energetic and capable of motivating a team.
• An understanding of health and safety regulations is essential.
• Flexibility in thought and decision-making is required.

Responsibilities

• Run daily operations for seamless home shopping delivery.
• Guide and coach colleagues to ensure peak performance.
• Ensure cleanliness and tidiness of the operational center.

Skills

Leadership

Team coordination

Effective communication

Customer service focus

Job description

Job Description

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows are as follows: Friday 14:30-23:30, Saturday 14:30-23:30. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be.

This role leads from the front with your colleagues.

• Work in a fast-paced fulfilment environment where no day is the same.
• Take ownership of Delivery activities by running the daily operation, co-ordinating the team to deliver a seamless home shopping delivery experience.
• Prioritise workload to ensure the equipment and the loading of the vans ensure a smooth doorstep service for customers.
• Constantly look for ways to improve service & safety in your centre through on the job coaching and feedback to others.
• Have a great understanding of how your centre is performing and support Managers to deliver practical actions for improvement by taking a hands-on approach.
• Guide, coach and oversee colleagues to ensure colleagues are in the right place, at the right time and doing the right tasks
• Responsible for the day to day replenishment operation in the centre, ensuring deliveries are taken in, worked and the centre is clean and tidy.
• Able to build strong long-lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
• A clear communicator and use a variety of methods to keep the team well informed.
• Confident in leading the team and communicating with visitors, contractors and security team.
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for the customers and colleagues.
• Energetic, driving and motivating others to deliver beyond expectations and effectively balance priorities.
• Always looking for ideas and opportunities to serve our customers, communities and planet a little better every day.

Coordinating the team to deliver great availability for customers and safe operations:

• Completing duty cover, making sure all decisions are right for customer, colleagues and everyone's safety.
• Being the go-to person for colleagues in the absence of a Manager for their day to day operational queries.
• Supporting Managers to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Making sure the centre is always clean, tidy and well presented.
• Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around operational requirements.
• Being knowledgeable about my centre and our results, coordinating others to deliver the practical actions to make improvements.
• Following company health and safety routines and ensuring colleagues do the same.
• Delivering communication to the team when there are cascades from my manager.
• Looking at ways to simplify our operations and share these ideas with my Manager.
• Covering Team Manager absence/days off by coordinating activity across the trading areas.
• Always putting the customer first and consider them in everything I do.
• Recognising and celebrating colleagues achievements.
• Understanding what may be getting in the way of delivering a great service/availability and helping to remove these obstacles.
• Communicating with picking and delivery teams as required.
• Overseeing the day to day operation of the colleague shop

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.

Please note that Tesco will only recruit individuals who have passed the school leaver’s age.