Shift Leader — Retail Team Coach & Store Operations

Heron Foods; St Helens; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Staff discount

Training & development

Wellbeing support

Job summary

Heron Foods is looking for an energetic Shift Manager to lead a store team and ensure smooth daily operations. You will drive high standards of service, keep presentations top-notch, and manage stock and deliveries while serving customers confidently.

In this fast-paced retail role you’ll supervise staff, handle opening and closing as keyholder, and foster a proactive, organized store culture. The position offers hands-on leadership and opportunities for growth.

Qualifications

• Previous experience in a supervisory or team leader role in retail or similar environments.
• A strong, motivational leadership style.
• Great communication and problem-solving skills.
• The ability to stay organised and adaptable under pressure.

Responsibilities

• Leading and motivating the team during your shift to maintain high store standards.
• Providing excellent customer service and confidently handling customer queries.
• Keeping the store well-presented and fully stocked.
• Supporting stock deliveries and efficient stockroom management.
• Acting as a keyholder, with responsibility for store opening and closing.

Skills

Leadership

Customer service

Team motivation

Communication

Problem solving

Organizational skills

Job description

Heron Foods is looking for an energetic Shift Manager to lead a store team and ensure smooth daily operations. You will drive high standards of service, keep presentations top-notch, and manage stock and deliveries while serving customers confidently.

In this fast-paced retail role you’ll supervise staff, handle opening and closing as keyholder, and foster a proactive, organized store culture. The position offers hands-on leadership and opportunities for growth.