Shift Leader Full time (30 Hours)

K&Z Holdings - Pret A Manger; Rushden; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free staff food on your shift

50% discount on non-working days

Job summary

Pret A Manger is hiring a Shift Leader for its Rushden Lakes team. The role is permanent and on-site, offering £13.60 per hour after graduation with additional bonus. Staff benefits include free food during shifts and a 50% discount on non-working days.

The Shift Leader will support and coach the team, lead by example, assign duties, and provide regular feedback to drive service, production quality, safety, and profitability. This is a key leadership role within the shop environment.

Responsibilities

• Support and coach the team to ensure they reach their potential in both the shop and kitchen
• Lead by example and be hands-on when required
• Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
• Coach the team for good performance by offering good regular feedback and praises
• Lead the Speed of Service principles and ensure the 6 Key Points of Service are followed
• Ensure the 11-Step Production Process is followed for food safety and accurate labeling
• Maintain food safety and health & safety standards
• Maximize sales, labour efficiency and shop profitability through forecasting, rota, ordering and production
• Encourage clear communication between kitchen and FOH to meet business needs
• Support marketplace opportunities and successful food launches

Skills

Leadership

Coaching

Team motivation

Job description

Are you fully flexible and looking for a permanent job?

We are looking for a responsible person to join our team in Rushden Lakes.

£13.60 ph after graduation; additional bonus *

Free staff food on your shift; 50% discount on your non-working days.

Pret A Manger - Shift Leader

THE RIGHT PRET PEOPLE

• Support and coach the team to ensure they reach their potential in both the shop and kitchen

• Support the training pathways to ensure training happens on time

• Lead by example and be hands‑on when required

• Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities

• Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

• Lead the Speed of Service principles

• To ensure the team consistently follows the 6 Key Points of Service

• Follow the MBWA principles

• Empower the team to deliver engaging Joy of Pret activities

• Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous

• Ensure the Coffee Calling System is followed efficiently

• To ensure all Marketplace orders are prepared promptly and accurately

DELICIOUS FOOD AND DRINK

• To ensure the team consistently delivers delicious food by following the 6 Key Points of Production

• To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled

• To always follow the Production Principles, putting customers’ needs first and never compromising on quality or freshness

• Ensure How to Cards are used and followed consistently to deliver Pret standards

• Ensure Line Checks are carried out successfully, and any improvement needs actioned

• To ensure no Made to Sell (MTS) rejects are on display in our Langars

• To continually develop the team’s knowledge about the quality of our food and coffee

• To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard

WELL-LOVED SHOP

• To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers

• To ensure that all safety checks are correctly monitored and recorded

• To take corrective action immediately on issues that affect customers, the team or sales

• To ensure the shop is clean, safe, and the equipment is always well maintained

• To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes

• To demonstrate due diligence and report and escape any quality issues

SHOP PROFITABILITY

• To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)

• Carry out ordering accurately and in line with the business needs

• Lead, monitor and follow up on Mystery Shopper requirements

• To ensure good stock control by following the 7 Steps of Unaccounted

• To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety

• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

GROWING SALES

• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

• Support the execution of successful food launches

• Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met

• To support Marketplace opportunities

This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor visas at this time.