Shift Leader: Deliver Exceptional Service & Team Flow

Greene King; Winchester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Career training and development

33% discount for employees

Free employee assistance program

50% discount at Greene King Inns

Refer a friend rewards

Wagestream access

Retail discounts

Job summary

Greene King in Abbots Worthy is looking for a Team Leader to ensure smooth operations during shifts. You'll lead your team to maintain high standards and deliver a warm, memorable experience to our customers. Key responsibilities include coordinating the team, ensuring the safety of the bar, and providing exceptional service. This role offers competitive pay and multiple employee perks like discounts and support programs that promote well-being and career development.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for management and resolve issues in absence.
• Organise and coordinate the team during busy shifts.
• Ensure bar safety, legality, and cleanliness.

Responsibilities

• Lead the team by example during shifts.
• Maintain high standards and ensure customer satisfaction.
• Adapt to challenges that arise during busy periods.

Skills

Customer service

Problem-solving

Team coordination

Attention to detail

Positive attitude

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

Crafted Pubs is a collection of premium pubs that have the individuality, quirk, warmth, and charm of an independent. Our expansion plans are big, and we are looking for the best people to join on us what is set to be an incredible journey filled with plenty of opportunities.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.