Shift Leader Billacombe

McDonald's United Kingdom; Devon and Torbay; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fast-food chain in Devon and Torbay is seeking a Shift Manager to oversee restaurant operations, manage a team, and ensure exceptional customer service. The ideal candidate will have experience in a customer-focused environment and be able to work flexible shifts, including weekends and holidays. This role offers a comprehensive benefits package, including holidays and employee discounts.

Benefits

Holiday pay

Enrolment in Pension scheme

Meal allowance

Employee discounts

Qualifications

• Experience in managing and leading teams within retail or hospitality.
• Ability to work flexible shifts, including weekends and bank holidays.

Responsibilities

• Orient, assist, and coach employees.
• Monitor operations and solve operational problems.
• Deliver personalized service to customers.

Skills

Team leadership

Customer service

Problem solving

Job description

To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons, Evenings & Overnights. Please only apply if you are able to meet these requirements.

About Us

McDonald’s UK has been around for over 50 years! We are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Job Description

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 80 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

Requirements

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Responsibilities

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect

Benefits

You will work a variety of day parts, including breakfast, evenings and overnights to become accustomed to shift work and experienced in all aspects of the business. Benefits package includes: Holiday pay, Enrolment in Pension scheme, Meal allowance, Employee discounts from top highstreet and online brands and much more...