Shift Leader Alfreton McDonalds

McDonald's; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading global restaurant brand seeks a Shift Manager to lead a large team and ensure operational excellence. This role involves managing daily restaurant operations, delivering outstanding customer service, and working varied shifts, including weekends and bank holidays. A focus on leadership and customer engagement is essential for success in this dynamic environment.

Benefits

Holiday pay

Service Awards

Pension scheme enrollment

Meal allowance

Employee discounts from top brands

Qualifications

• Experience in managing and leading teams within retail or hospitality.
• Ability to adapt to customer needs through team leadership.
• Strong communication and interpersonal skills.

Responsibilities

• Guide, assist, and coach employees to ensure standards are met.
• Monitor operations and resolve operational issues.
• Manage a team of 100 or more employees.

Skills

Leadership

Customer-focused behavior

Problem-solving

Job description

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5

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Overview

McDonald's is one of the most recognized brands in the world, and at the core of that brand is our commitment to values: Serve, Inclusion, Integrity, Community, and Family. We are dedicated to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.

As a Shift Manager, you will fulfill all shift work requirements by guiding, assisting, and coaching employees. You will ensure standards are met by following production, productivity, quality, and customer service standards. You will monitor operations, reallocate resources, and resolve operational issues.

You will work within a multi-million-pound restaurant and manage a team of 100 or more employees. You will be part of the management team that drives your restaurant forward by building sales, increasing profitability, and delivering an outstanding customer experience.

This position is open to individuals with experience in managing and leading teams within retail, hospitality, business, or customer-focused environments. The role is restaurant-based and involves working varied shift patterns, including weekends and bank holidays.

Position Requirements:

• Display leadership and model customer-focused behaviors to delight our customers.
• Deliver personalized service and connect with our customers.
• Lead by example.
• Adapt to customer needs through your team.
• Answer customer queries, staying informed about our food and promotions.
• Use initiative, confidence, and problem-solving skills when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work various shifts, including breakfast, evenings, and overnight shifts (if trading 24 hours) to gain experience in all aspects of the business.

Benefits include: Holiday pay, Service Awards, Pension scheme enrollment, Meal allowance, Employee discounts from top brands, and more...