Shift Leader

Bowlero Corporation; Woodbridge; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a vibrant entertainment company as a Shift Leader, where your leadership will ensure exceptional guest experiences. In this dynamic role, you will oversee center operations, manage guest interactions, and maintain service standards in a fun-filled environment. This part-time position offers flexible evening and night shifts, making it perfect for those looking to balance work with other commitments. Enjoy perks like free bowling and discounts on food and events while being part of a renowned entertainment platform that values teamwork and guest satisfaction.

Benefits

Free Bowling

$1 Arcade Play

20% off Events

50% off Food & Beverages

Qualifications

• Commitment to excellent guest service and communication skills.
• Ability to thrive in a fast-paced entertainment environment.

Responsibilities

• Ensure exemplary guest service is followed at all times.
• Manage center operations in the absence of senior management.
• Address guest complaints and take reservations professionally.

Skills

Guest Service

Communication Skills

Team Player

Fast-Paced Environment Adaptability

Education

High School Diploma

Bachelor's Degree

Job description

Overview

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Shift Leader and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!

Applicants must be at least 18 years of age to qualify for a position.

What Our Shift Leaders Do

As a Shift Leader, you’ll run the show and be responsible for all center operations (including cash accountability and key control) in the absence of your General Manager, Assistant General Manager, Manager, or Supervisor. You’ll do it all while providing a great in-center experience for our guests.

Day-to-Day Responsibilities

• Work directly with the center’s management team to ensure our model of exemplary guest service is being followed 100% of the time.
• Provide information on our programs, promotions, pricing, and specials.
• Answer phones in a professional and pleasant manner.
• Take reservations.
• Address guest complaints with patience and professionalism.
• Assign open lanes and track their availability.
• Prepare for leagues and ensure they start on time.
• Follow cash control procedures.
• Unload, stock, and maintain required inventory levels.

What It Takes

• Optional: HS Diploma (Bachelor’s preferred).
• A commitment to great guest service.
• Solid communication skills.
• Strong team player.
• Ability to thrive in a fast-paced environment.

Perks

• Free Bowling!
• $1 Arcade Play.
• 20% off Events.
• 50% off Food & Beverages.

Work Environment & Physical Demands

Typical entertainment environment where you will walk, bend, stand for periods of time, and may lift objects with some assistance.

Additional Details

Job Type: Part-time

Pay Range: $16.00 to $18.00/hour

Shifts: Evening and Night shifts

Weekly Day Range: Weekend availability

Work Location: One location

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, we offer bowling, amusements, water parks, and family entertainment centers. We also own the Professional Bowlers Association, a major league of bowling with a global fan base. For more information, visit ir.luckystrikeent.com.

Benefits include healthcare coverage, performance-based incentives, and a broad rewards package. More details are available at www.bowlerocorp.com/careers/benefits.