Shift Leader

Bowlero Corporation; Wallingford; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a vibrant and dynamic entertainment environment as a Shift Leader! This role is perfect for those who thrive on providing exceptional guest experiences while managing center operations. You'll lead a team to ensure guest satisfaction, handle reservations, and maintain inventory levels. With flexible evening and night shifts, this part-time position offers a great work-life balance. Enjoy perks like free bowling and discounts on food and beverages. If you're ready to make your mark in the entertainment industry, this is the opportunity for you!

Benefits

Free Bowling!

$1 Arcade Play

20% off Events

50% off Food & Beverages

Qualifications

• Commitment to providing exemplary guest service.
• Strong communication and teamwork skills are essential.

Responsibilities

• Ensure exemplary guest service is followed 100% of the time.
• Manage center operations in the absence of senior management.
• Address guest complaints with patience and professionalism.

Skills

Guest Service Commitment

Communication Skills

Teamwork

Ability to Thrive in Fast-Paced Environment

Education

High School Diploma

Bachelor's Degree

Job description

Overview

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Shift Leader and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!

Applicants must be at least 18 years of age to qualify for a position.

What Our Shift Leaders Do

As a Shift Leader, you’ll run the show and be responsible for all center operations (including cash accountability and key control) in the absence of your General Manager, Assistant General Manager, Manager, or Supervisor. You’ll do it all while providing a great in-center experience for our guests.

Day-to-Day Responsibilities

• Work directly with the center’s management team to ensure our model of exemplary guest service is being followed 100% of the time.
• Provide info on our programs, promotions, pricing, and specials
• Answer phones in a professional and pleasant manner
• Take reservations
• Address guest complaints with patience and professionalism
• Assign open lanes and track their availability
• Prepare for our leagues and ensure they start on time
• Follow cash control procedures
• Unload, stock, and maintain required inventory levels

What It Takes

• Optional: HS Diploma (Bachelor’s preferred)
• A commitment to great guest service
• Solid communication skills
• Strong team player
• Ability to thrive in a fast-paced environment

Perks

• Free Bowling!
• $1 Arcade Play
• 20% off Events
• 50% off Food & Beverages

Work Environment & Physical Demands

Typical entertainment environment where you will walk, bend, stand for periods of time, and may lift objects with some assistance.

Job Details

• Type: Part-time
• Pay Frequency: Weekly
• Shifts: Evening and Night shifts
• Weekend availability
• Location: One location

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, we offer bowling, amusements, water parks, and family entertainment centers. We also own the Professional Bowlers Association, the major league of bowling, and a growing media property with millions of fans worldwide. For more information, visit ir.luckystrikeent.com.

The pay range for this position is $16.35 to $18.00/hour. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package including healthcare coverage and other benefits. More details are available at www.bowlerocorp.com/careers/benefits.