Shift Leader

Caffe Nero; Twickenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular coffee shop chain in Twickenham is seeking a Shift Leader to support the team and ensure excellent customer service. You'll lead the team in delivering the best coffee and food standards. Ideal candidates will have leadership experience but it’s not mandatory. The role offers competitive shift discounts and excellent growth opportunities.

Benefits

Unlimited free handmade drinks

Up to 75% off food and packaged drinks

Recommend A Friend Scheme

Length of service recognition

Access to benefits platform with discounts

Qualifications

• Experience as a Supervisor or Team Leader is ideal but not mandatory.
• Must have a great attitude and energy.
• Love interacting with customers.

Responsibilities

• Support in the running of the store and leading the team.
• Deliver excellent customer service.
• Ensure high standards of coffee and food.

Skills

Customer service

Team leadership

Communication skills

Job description

Job details

• Posting date: 07 October 2025
• Salary: Not specified
• Additional salary information: to £12.41
• Hours: Full time
• Closing date: 06 November 2025
• Location: Twickenham, TW1 3SN
• Company: Caffè Nero Group Ltd
• Job type: Permanent
• Job reference: cn-27248

Overview

Shift Leader at Caffè Nero. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

Responsibilities

As a Shift Leader, you will support in the running of the store — leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader, but if you haven’t got that, we’d still love to hear from you.

What you can expect

• Brilliant training - no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
• 50% off all handmade drinks and 40% off everything else when you’re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive 'Nero 90', Baristas and Shift Leaders can receive an additional 15p per hour if your store meets the Customer Satisfaction target.

Why choose us?

When you join us, you’re joining a group of caring, supportive and friendly people — whether that’s your team, the regular customers of your café or your community. You’ll have loads of fun along the way with events and activities. There’s something for everyone.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers, then we’d love to hear from you!

At Caffè Nero you really can be you, with us.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations (high-volume, seasonal and high-peak times), the employer may limit the overall number of interviews offered to both disabled and non-disabled people.