Shift Leader

Caffe Nero Group Ltd; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known coffee company in Scotland is seeking a Shift Leader to support store operations and ensure excellent customer service. The ideal candidate will possess team leadership qualities, enthusiasm for customer interaction, and a willingness to learn. The position offers competitive pay starting at £12.26 per hour with opportunities for personal and professional growth.

Benefits

Unlimited free handmade drinks

75% off food on shift

50% off drinks off shift

Length of service recognition

Access to discount platform

Qualifications

• Experience as a Supervisor or Team Leader preferred but not required.
• Ability to maintain high standards of coffee and food service.

Responsibilities

• Support the store operations and lead the team.
• Ensure excellent customer service and product standards.

Skills

Customer service

Team leadership

Adaptability

Job description

Shift Leader at Caff\u00e8 Nero

At Caff\u00e8 Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

As a Shift Leader, you will support in the running of the store leading the team, giving great customer service and delivering the very best standards of coffee and food.

Ideally you will have some experience as a Supervisor or Team Leader but if you havent got that dont worry, we’d still love to hear from you.

What you can expect:

• Brilliant training no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when youre on shift.
• 50% off all handmade drinks and 40% off everything else when youre off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to a3750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive Nero 90, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, youre joining a group of caring, supportive and friendly people - whether thats your team, the regular customers of your café or your community. At the same time as giving fantastic service youll have loads of fun along the way - maybe a pizza night, a Caff\u00e8 Nero Club party or even at the Barista of the Year event. Theres something for everyone.

The starter rate for Shift Leaders in this location is 12.26 per hour, increasing to 12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers then wed love to hear from you!

At Caff\u00e8 Nero you really can be you, with us.