Shift Leader

Caffe Nero; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A popular coffee chain in Oxford is looking for a Shift Leader. You will lead the team, ensure excellent customer service, and maintain high standards of coffee and food. The role includes great training opportunities and benefits like free drinks and discounts. A proactive attitude and love for interacting with customers are essential. Starting wage is £12.26 per hour, increasing to £12.41 with experience. Join a friendly team dedicated to a great customer experience.

Benefits

Unlimited free handmade drinks

Up to 75% off food and packaged drinks

Recommend A Friend Scheme

Length of service recognition

Access to discount platform

Qualifications

• No experience is required, just a great attitude and energy.
• Ability to work in a team and provide excellent customer service.

Responsibilities

• Support in the running of the store and lead the team.
• Deliver great customer service and high standards of coffee and food.
• Encourage a positive team environment.

Skills

Customer service

Team leadership

Positive attitude

Job description

Shift Leader

Oxford

United Kingdom

to £12.41

Full Time

Permanent

2025-10-27T01:00:00

Customer Service

Overview

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

Responsibilities

• As a Shift Leader, you will support in the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food.
• Lead the team and ensure excellent customer service.
• Provide a positive attitude and work as part of a cooperative team.

What you can expect

• Brilliant training - no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There's something for everyone.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!