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Shift Leader

Caffe Nero Newcastle MetroCentre Lower Mall

Newcastle upon Tyne

On-site

GBP 60,000 - 80,000

Full time

25 days ago

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Job summary

Join a vibrant and welcoming team as a Shift Leader at a popular café, where your passion for customer service will shine. In this role, you will lead a dedicated team, ensuring exceptional service and the highest quality of coffee and food. Enjoy fantastic training, career growth opportunities, and numerous perks including unlimited free drinks while on shift. This is more than just a job; it’s a chance to be part of a community that values fun, teamwork, and recognition. If you have a great attitude and love engaging with customers, we want to hear from you!

Benefits

Unlimited free handmade drinks
75% off food and packaged drinks on shift
50% off all handmade drinks off shift
40% off everything else off shift
Recommend A Friend Scheme
Length of service recognition
Access to benefits platform with discounts

Qualifications

  • Previous experience as a Supervisor or Team Leader is preferred but not required.
  • Strong customer service skills and a positive attitude are essential.

Responsibilities

  • Support the running of the store and lead the team.
  • Deliver excellent customer service and maintain high standards.

Skills

Customer Service
Team Leadership
Communication

Job description

Shift Leader at Caffe Nero

At Caffe Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.

Ideally, you will have some experience as a Supervisor or Team Leader – but if you haven’t got that don’t worry, we’d still love to hear from you.

What you can expect:

  1. Brilliant training – you don’t need experience to join us as a barista
  2. The opportunity to grow your career and develop personally and professionally
  3. Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift
  4. 50% off all handmade drinks and 40% off everything else when you’re off shift
  5. Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team
  6. Length of service recognition
  7. Access to our benefits platform, with hundreds of discounts, rewards and offers

Why choose us?

When you join us, you’re joining a family - whether that’s your team, the regular customers of your café, or the local community. At the same time as giving fantastic service you’ll have loads of fun along the way - maybe a pizza night, a Caffe Nero Club party or even at the Barista of the Year event. There’s something for everyone.


Our Shift Leaders in this location earn £10.52 per hour.

If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!

At Caffe Nero you really can be you, with us.

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