Shift Leader

Foot Locker, Inc.; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the athletic retail industry seeks a Team Leader to drive sales and ensure exceptional customer service at their Manchester location. The ideal candidate will have a minimum of 1 year of retail experience and demonstrate strong communication skills with customers. Competitive hourly pay, extensive benefits including holidays and discounts, and development opportunities are offered. Join a vibrant team focused on winning customer loyalty through excellent service.

Benefits

28 days holiday plus extra day per year for 5 years

Associate discount of 30-50%

Employee Assistance Program

Company Sick Pay scheme

Head Office Internships

Development Opportunities

Qualifications

• At least 1 year of retail experience.
• Comfortable engaging customers for an elevated experience.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Inspire and motivate the team to drive sales.
• Ensure high levels of customer satisfaction.
• Uphold quality and productivity standards.

Skills

Customer engagement

Retail sales

Team motivation

Independent task completion

Flexibility

Job description

Overview

You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

• At least 1 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Inspire, and motivate your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Maintaining personal and productivity goals
• Uphold the quality and productivity of every aspect of your store
• Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £12.50 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• Hapi App – offering discounts & prize draws
• Employee Assistance Program – Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

Trafford Centre - L80/80a

City

Manchester

State/Province

UK

Postal Code

M17--8AR