Shift Leader

Foot Locker, Inc.; Livingston; On-site; GBP 40,000 - 60,000; Full time

Job summary

Foot Locker, Inc. is looking for a Team Leader to enhance the in-store customer experience. With a focus on teamwork, you'll drive sales and maintain service standards while fulfilling managerial duties in the absence of senior staff. This role offers dynamic responsibilities and opportunities for personal growth in retail.

Benefits

28 days holiday plus extra day for the first 5 years

30 – 50% associate discount

Employee Assistance Program

Development opportunities

Qualifications

• At least 1 year of retail experience.
• Confident and comfortable engaging customers.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Inspire and motivate your team to drive sales.
• Ensure customer satisfaction through product knowledge.
• Maintain personal and productivity goals.

Skills

Customer Engagement

Sales Motivation

Task Initiative

Flexibility

Job description

Overview

You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

• At least 1 year of retail experience
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

Inspire, and motivate your team to drive sales that deliver exceptional customer service

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Maintaining personal and productivity goals
• Uphold the quality and productivity of every aspect of your store
• Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £12.50 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• Hapi App – offering discounts & prize draws
• Employee Assistance Program – Retail Trust
• Company Sick Payscheme
• Head Office Internships
• Striper AmbassadorProgramme
• Development Opportunities

Address

The Centre, Unit 97a
City

Livingston, West Lothian
Postal Code

EH54-6HR