Shift Leader

Caffe Nero; Harrogate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular coffee chain in Harrogate is seeking a Shift Leader. You will support the store's operations, lead the team, and ensure excellent customer service. The role offers training for those without experience, along with perks like unlimited free drinks while on shift. The starting pay is £12.26 per hour, increasing with service. Ideal candidates have a positive attitude and love engaging with customers.

Benefits

Unlimited free handmade drinks

Discounts on food and drinks

Career development opportunities

Refer A Friend Scheme

Length of service recognition

Qualifications

• Some experience as a Supervisor or Team Leader preferred, but not essential.
• Great attitude and energy for interacting with customers.

Responsibilities

• Support in the running of the store and leading the team.
• Provide great customer service and maintain store standards.

Skills

Customer service

Team leadership

Job description

Overview

Shift Leader — Harrogate, United Kingdom

to £12.41

Full Time • Permanent

Posting date: 2025-10-16

Responsibilities

• As a Shift Leader, you will support in the running of the store — leading the team, providing great customer service and delivering the very best standards of coffee and food.
• Engage with customers and maintain a positive, welcoming store environment.

Ideally you will have some experience as a Supervisor or Team Leader, but if you haven't got that, we'd still love to hear from you.

What you can expect

• Brilliant training — no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive "Nero 90", Baristas and Shift Leaders can receive an additional 15p per hour if the store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you're joining a group of caring, supportive and friendly people — whether that's your team, the regular customers of your café or your community. Alongside delivering fantastic service, you'll have fun and opportunities to participate in events and activities such as pizza nights, Caffè Nero Club parties or the Barista of the Year.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service. If you have a great attitude, bags of energy and love interacting with customers, we'd love to hear from you!