Shift Leader

FOOT LOCKER; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance the in-store customer experience. This role emphasizes engaging conversations about athletic sneakers and apparel while leading a team to drive sales and meet productivity goals. You will be responsible for ensuring customer satisfaction and maintaining store standards, acting as a vital link between customers and staff. If you thrive in a fast-paced retail environment and have a passion for athletic products, this opportunity is perfect for you to make a significant impact in a vibrant team setting.

Benefits

28 days holiday

30-50% associate discount

Hapi App discounts

Employee Assistance Program

Company Sick Pay

Development Opportunities

Qualifications

• 1+ years of retail experience with a focus on customer engagement.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Inspire and motivate the team to achieve sales and customer satisfaction.
• Maintain high standards of store operations and product knowledge.

Skills

Customer Engagement

Sales Motivation

Retail Experience

Task Initiation

Flexibility

Job description

Overview

You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

• At least 1 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Inspire and motivate your team to drive sales that deliver exceptional customer service
• Ensure high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Deliver sales, customer experience, merchandising, visual, and operational expectations
• Maintain personal and productivity goals
• Uphold the quality and productivity of every aspect of your store
• Act as a partner between customers, sales associates, Assistant Manager, and the Store Manager
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintain an awareness of all product knowledge, and current or upcoming product/trends
• Contribute to a positive and inclusive work environment

Benefits

• From: £10.00 - £13.65 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• Hapi App – offering discounts & prize draws
• Employee Assistance Program – Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

Glasgow Fort, Un11b
Glasgow
G34--9DL