Shift Leader

Turtle Bay; Eastleigh; On-site; GBP 24,000 - 28,000; Full time

Job summary

A vibrant Caribbean restaurant chain in Eastleigh is seeking a Shift Leader to create memorable guest experiences and lead a dynamic team. You will embody the values of the restaurant, ensuring every guest feels welcome in a lively, Caribbean atmosphere. With responsibilities ranging from managing shifts to mentoring junior staff, you will play a key role in maintaining operational excellence and financial success. This position offers a unique opportunity to grow within a supportive environment.

Qualifications

• Experience in a hospitality role with a focus on team leadership.
• Ability to create a welcoming atmosphere for guests.
• Strong mentoring and coaching skills.

Responsibilities

• Lead and develop the team during shifts.
• Ensure memorable guest experiences through genuine hospitality.
• Manage smooth and organized shifts effectively.
• Support financial success by managing costs and service efficiency.

Skills

Leadership

Mentoring

Customer service

Communication

Job description

Shift Leader - Southampton

Turtle Bay is all about introducing you to that carefree, island way of life—a Caribbean kitchen and beach bar where food, drinks, and music flow effortlessly from morning until night.

Everyone’s invited. Our team can sense if you need coffee, a cocktail, a cold beer, or a plate of cutters bursting with flavour. Our people serve up the magic and warmth of the Caribbean every day, ensuring everyone feels relaxed and welcome. We create genuine connections and put people at ease, welcoming guests with our natural hosting skills and unpretentious atmosphere.

We bring people together. Strangers become friends, and guests return again and again because of the familiar faces and friendly service that make Turtle Bay special. From brunch to sundowners, we’re here to create unforgettable moments.

Our Purpose? To naturally and intuitively host, create genuine connections, and make everyone feel welcome, comfortable, and immersed in our carefree island way of life.

Our DNA: The Way We Do Things:

• Be open and listen intently.
• Do the right thing.
• Recognise differences and celebrate individuality.
• Enjoy what we do and have fun.
• Deliver exceptional hospitality.

Shift Leader at Turtle Bay

At Turtle Bay, our restaurant teams are known for creating vibrant, unforgettable experiences, where every drink and dish brings joy and captures the true spirit of the Caribbean. From dishes that burst with mouthwatering jerk flavours, to our signature cocktails crafted to bring a taste of the islands unique to us, we pride ourselves on serving more than just food and drink – we serve experiences.

As a Shift Leader, you’ll be at the heart of it all, making sure this tradition thrives and ensuring every guest leaves happy, excited to return. You’ll create an atmosphere where everyone feels welcome, relaxed, and uplifted – like the easygoing feel of a Caribbean beach bar where life's shared moments are celebrated with warmth and joy. It’s all about leading by example and bringing people together to create those carefree, joyful moments that make Turtle Bay Special.

Your role is not just about supervising—it’s about mentoring, inspiring, and fostering the Turtle Bay way of life. From team briefings to check-ins and training, you’ll ensure your junior team has the skills and confidence to make genuine connections and create memorable moments.

What does Great look like?

• Live the Turtle Bay DNA: You’ll embody our values and bring the rhythm of the Caribbean to life in every shift—creating a welcoming, supportive space for both the team and our guests. With warmth, energy, and a focus on doing the right thing, you’ll help shape a positive environment where everyone feels they belong.

• Lead and Develop Your Team: You’ll be the go-to on shift—leading upbeat pre-shift briefs and coaching motivating the team to bring their best. From delivering engaging First Bays to supporting ongoing development, you’ll help team members grow in confidence, knowledge, and performance.

• Create Memorable Guest Experiences: You’ll lead by example with genuine hospitality—greeting guests with care, responding to feedback with professionalism, and setting the tone for service that’s full of warmth, personality, and positive energy.

• Deliver Operational Excellence: You’ll take responsibility for running smooth, well-organised shifts. From managing team focus and maintaining a clean, safe environment, to making sure tills are accurate and everyone’s in the know—you’ll keep everything flowing with clarity and calm confidence.

• Drive Financial Success: You’ll support the restaurant’s financial goals by helping to manage labour costs, reducing waste, and ensuring that service is efficient and effective. By helping the team understand the ‘why’ behind key decisions, you’ll build awareness and shared accountability.

• Work Together as One Team: You’ll work hand-in-hand with the floor, bar, kitchen, and management team to make sure everything comes together seamlessly. With clear communication and a hands-on attitude, you’ll help create a shift that feels cohesive, supportive, and high-performing.

You’ll have the opportunity to grow your knowledge and skills through training, tailored courses, and a structured sign-off process, giving you the tools you need to succeed.

Let’s bring the spirit of the Caribbean to life—together.