Shift Leader

Hilton Worldwide, Inc.; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel chain in London is seeking a Shift Leader to oversee front office operations and ensure high standards of customer service. The ideal candidate will have leadership experience or be ready for their first role, with a strong passion for customer satisfaction and effective problem-solving skills. This position offers competitive hourly pay, a range of benefits, and opportunities for career development.

Benefits

Smart uniform provided

Free meals when on duty

Personal development programmes

Team Member Travel Program

High street discounts

28 days holiday plus bank holidays

Qualifications

• Experience leading a team or readiness for first leadership position.
• Passion for exceptional customer service.
• Strong communication, coaching, and problem-solving skills.

Responsibilities

• Supervise front office operations in the Reception area.
• Respond to guests' queries and resolve complaints.
• Coordination of shifts and support for team members.

Skills

Team leadership

Customer service

Communication skills

Problem-solving

Job description

Overview

Shift Leader (HOT0BZ88) at DoubleTree by Hilton, London - Tower of London. Location: 7 Pepys Street, London EC3N 4AF.

Responsibilities

• Join the Front Office team in the Reception area and supervise front office operations to ensure smooth and efficient delivery.
• Respond to guests’ queries and resolve complaints to create memorable experiences for guests and colleagues.
• Coordinate shifts (availability to work between 6am and 11pm) and support team members to deliver high standards of service.

Qualifications

• Ambitious hotelier, with some experience leading a team or ready for your first leadership position.
• Passion for exceptional customer service, with strong communication, coaching and problem-solving skills.

Benefits

• Hourly salary of £14.39
• Smart uniform provided
• Free and healthy meals when on duty
• Personal development programmes designed to support you at every step of your career
• Corporate responsibility programmes and opportunities to get involved
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to outlets)
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Job Details

Job Number: HOT0BZ88

Location: DoubleTree by Hilton, London - Tower of London