Shift Leader

Caffe Nero; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading coffee shop chain is seeking a Shift Leader in Surbiton, United Kingdom. The role involves leading the team, ensuring excellent customer service, and upholding the standards for coffee and food. Experience is welcomed but not essential. Benefits include extensive training, staff discounts, and a friendly work environment expected to promote teamwork and enjoyment.

Benefits

Unlimited free handmade drinks

Up to 75% off food and packaged drinks

Recommend A Friend Scheme

Length of service recognition

Access to discounts and rewards

Qualifications

• Experience as a Supervisor or Team Leader is preferable, but not required.
• Great attitude and energy are essential.
• Enjoyment in customer interaction and teamwork.

Responsibilities

• Support in the running of the store and lead the team.
• Deliver great customer service and maintain high standards.
• Promote teamwork and positive attitudes.

Skills

Customer interaction

Team leadership

Positive attitude

Job description

Overview

Shift Leader – Surbiton, United Kingdom

Salary: to £12.41
Employment Type: Full Time, Permanent

Start date: 2025-09-30

Category: Customer Service

Responsibilities

• As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.
• Enjoy customer interaction.
• Promote a positive attitude and teamwork.

Qualifications

• Ideally you will have some experience as a Supervisor or Team Leader – but if you haven\'t got that don\'t worry, we\'d still love to hear from you.

What you can expect

• Brilliant training – no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\'re on shift.
• 50% off all handmade drinks and 40% off everything else when you\'re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive \'Nero 90\', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you\'re joining a group of caring, supportive and friendly people - whether that\'s your team, the regular customers of your café or your community. At the same time as giving fantastic service you\'ll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There\'s something for everyone.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers then we\'d love to hear from you!