Shift Leader

McDonald’s; Bristol; On-site; GBP 24,000 - 30,000; Full time

Job summary

A global fast-food chain in Bristol is seeking a Shift Manager to oversee operations and manage a team of over 100 employees. The role includes delivering excellent customer service, problem-solving, and adapting to changeable shift patterns. Ideal candidates will have experience in retail or hospitality and strong leadership skills. The position offers above minimum wage pay, meal allowances, and opportunities for progression.

Benefits

Holiday pay

Sick pay

Pension scheme

Meal allowance

Employee discounts

Premium shift pay

Qualifications

• Experience managing and leading teams within retail or hospitality.
• Willingness to work flexible shift patterns including weekends.
• Excellent stakeholder and customer service skills.

Responsibilities

• Display leadership and model customer-focused behaviours.
• Deliver personalized service and connect with customers.
• Lead by example and adapt to customer needs.

Skills

Leadership

Customer-focused service

Problem solving

Team management

Job description

Overview

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure standards are met by following production, productivity, quality and customer service standards. You will be monitoring operations, reallocating resources and solving operational problems. This position is in a multi-million restaurant and involves managing a team of 100 or more employees. You will be part of the management team that drives the restaurant forward by building sales, growing profitability and delivering an outstanding customer experience. The role is restaurant-based and involves working changeable shift patterns including weekends and bank holidays. You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs).

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work are listed here. You will need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Responsibilities

• Display leadership and model customer-focused behaviours to delight our customers.
• Deliver personalised service and connect with our customers.
• Lead by example and adapt to customer needs through your team.
• Answer customer queries, keeping up to date with knowledge on our food and promotions.
• Use initiative, confidence and problem solving when interacting with colleagues and customers.

Qualifications and Requirements

• Experience managing and leading teams within retail, hospitality, business or a customer-focused environment.
• Willingness to work changeable shift patterns including weekends and bank holidays.
• Ability to monitor operations, reallocate resources and solve operational problems.
• Excellent stakeholder and customer service skills with a focus on delivering a great customer and colleague experience.

Benefits

• Holiday pay and sick pay, pension scheme enrollment, meal allowance, and employee discounts.
• Premium shift pay for overnight hours (midnight–5am).
• Above minimum wage pay for all team members, with opportunities for progression.

Olivia, our friendly virtual assistant, is available to support you through the application process 24/7. While Olivia can’t make hiring decisions, she helps keep your recruitment journey smooth and accessible. We provide ongoing wellbeing and support resources as part of our commitment to employees.